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Service Manager Consultant (Quincy, MA)

Hybrid Schedule | High-Touch Client Experience | Strategic Problem Solving

A leading private aviation company is seeking a Service Manager Consultant to join their elite team supporting high-net-worth individuals through a premium jet card program. This role is pivotal in ensuring real-time resolution of client issues and driving operational excellence through a robust Customer Escalation Management (CEM) program. This is not a management position.

+ Permanent Shift: 4 days on, 3 days off (Sunday–Wednesday or Wednesday–Saturday)

+ Hours: Early Shift 6:00 AM – 4:00 PM or Later Shift 4:00 PM – 2:00 AM

+ Hybrid Work: Onsite days are Tuesday through Thursday

+ Pay Rate: $20-22/HR

+ Location: Quincy, MA

What You’ll Do

+ Serve as the primary point of contact for jet card holders experiencing day-of-flight challenges.

+ Act as the escalation lead for Client Management when managerial support is required.

+ Lead resolution efforts with strategic and creative problem-solving.

+ Collaborate cross-functionally with Sales, Marketing, Account Directors, and Executive Leadership.

+ Identify root causes of service issues and implement preventative solutions.

+ Maintain proactive communication with clients to ensure satisfaction and trust.

+ Participate in client calls to manage concerns and facilitate timely resolutions.

+ Translate client feedback into actionable service improvements in partnership with leadership.

This is a unique opportunity to join a high-performing team in the private aviation space, where your ability to think fast, communicate clearly, and solve

problems creatively will directly impact client satisfaction and brand reputation.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Quincy,MA.

Application Deadline

This position is anticipated to close on Sep 19, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.