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Information Technology Generalist Administrator 2

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Information Technology Generalist Administrator 2

Salary

$88,235.00 - $134,162.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CSSC-2025-31212-01545

Department

Executive Offices

Division

EX OA ETSO Comp Cld Srvs Div

Opening Date

09/09/2025

Closing Date

9/22/2025 11:59 PM Eastern

Job Code

01545

Position Number

00160907

Union

Non Union

Bargaining Unit

A3

Pay Group

ST10

Bureau / Division Code

00812812

Bureau / Division

ETSO Compute and Cloud Services Division

Worksite Address

1 Technology Park

City

Harrisburg, Pennsylvania

Zip Code

17110

Contact Name

Matthew Zyroll

Contact Phone

717.836.3503

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Are you ready to put your technical expertise to the test in a role that demands agility, curiosity, and strategic impact? Join the Enterprise Technology Services Office (ETSO) Compute and Cloud Services Division as an Information Technology Generalist Administrator 2, where you will perform advanced troubleshooting, diagnostics, and recovery in Microsoft Windows Server environments across multiple agencies. This is your chance to drive secure, seamless operations for the Commonwealth while supporting mission-critical infrastructure and applications. If you are looking for a challenge that grows with you—this is it.

DESCRIPTION OF WORK

In this position, you will provide essential support for both infrastructure and application environments for agencies served by our Infrastructure and Economic Development Delivery Center. Our team’s combined efforts support Community and Economic Development, Transportation, Emergency Management offices across the state while offering you the chance to expand your horizons and advance your career across general and specialized IT areas. Key duties will include:

+ Provide expert-level support for Microsoft Windows operating systems, ensuring system stability and rapid issue resolution.

+ Troubleshoot complex technical problems across infrastructure and enterprise applications with precision and efficiency.

+ Serve as the liaison between the delivery center and enterprise teams, facilitating seamless communication and alignment.

+ Report directly to the ETSO Server Operations Manager and contribute to cross-agency initiatives that enhance service delivery.

+ Collaborate with diverse teams to support cybersecurity efforts, system upgrades, and enterprise-wide IT strategies.

+ Provide advanced troubleshooting and support for Microsoft Windows operating systems across enterprise environments.

+ Monitor, maintain, and perform lifecycle care of APC UPS and PDU hardware to ensure power continuity and infrastructure reliability.

+ Respond to and resolve incident tickets in a timely manner, prioritizing based on impact and urgency to minimize service disruption.

+ Collaborate with enterprise teams to coordinate system updates, patching schedules, and infrastructure enhancements.

+ Serve as liaison between the delivery center and enterprise operations, ensuring alignment on technical standards and service expectations.

+ Support server operations and contribute to strategic planning for infrastructure scalability and performance optimization.

Interested in learning more? Additional details regarding this position can be found in theposition description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00160907) .

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time, up to two days per week. Telework is up to the manager’s discretion. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as an Information Technology Generalist Administrator 1, Senior Applications Developer, Database Administrator 1, Data Administrator 1, Information Security Specialist 2, or Network Administrator 1 (Commonwealth job titles or equivalent Federal Government job titles, as determined by the Office of Administration);or

+ Six years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services;or

+ Four years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate’s degree in any information technology field;or

+ Two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field;or

+ An equivalent combination of experience and training.

Other Requirements:

+ This particular position also requires four or more years of full-time professional experience performing troubleshooting, diagnostics, and recovery in Microsoft Windows Server operating systems within enterprise environments.

+ This particular position also requires possession of a current driver's license which is not under suspension.

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

Legal Requirements:

+ You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Selective Criteria- Do you possess four or more years of full-time professional experience performing troubleshooting, diagnostics, and recovery in Microsoft Windows Server operating systems within enterprise environments?

+ Yes

+ No

02

If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The specific duties you performed related to your experience performing troubleshooting, diagnostics, and recovery in Microsoft Windows Server operating systems within enterprise environments.

+ Your level of responsibility

03

Selective Criteria- Do you possess a current driver's license which is not under suspension?

+ Yes

+ No

04

If you answered yes, please provide your driver's license number and expiration date. If you answered no, type N/A in the text box below.

05

How many years of full-time technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services do you possess?

+ 2 or more years

+ 1 to less than 2 years

+ Less than 1 year

+ No experience

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

07

Do you possess graduate education in an Information Technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer “Yes” to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ A conferred master's degree

+ 30 credits or more

+ 15 credits but less than 30 credits

+ Some graduate coursework

+ None

08

CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

09

WORK BEHAVIOR 1 – COMMUNICATION

Prepares reports and presents information and studies to department personnel regarding migration strategy, issue resolution, and user acceptance documents to ensure appropriate decisions and actions affecting customer obligations are made. This may include preparing narrative reports, tables, graphs, and charts.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience developing AND presenting materials related to migration strategy , issue resolution, AND user acceptance documents.

+ B. I have experience developing OR presenting materials related to migration strategy, issue resolution, OR user acceptance documents.

+ C. I have experience developing OR presenting information technology (IT) materials NOT related to migration strategy, issue resolution, OR user acceptance documents.

+ D. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or speech.

+ E. I have NO experience or coursework related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed in this Work Behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this Work Behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The type(s) of materials you developed and/or presented

+ Your level of responsibility

11

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

12

WORK BEHAVIOR 2 – PROJECT MANAGEMENT

Develops, implements, and coordinates information technology projects through interviews, walk-throughs, flowchart activities, and monitoring current industry developments. This includes determining the job study scope, creating the project schedule, identifying risks, and defining individual roles and responsibilities to ensure adherence to the project plan.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience developing and implementing information technology projects. I was responsible for monitoring project progress to ensure the project was on schedule.

+ B. I have experience implementing information technology projects that others developed. I was responsible for monitoring project progress to ensure the project was on schedule.

+ C. I have successfully completed college-level coursework related to information technology governance, project management, or project planning and implementation.

+ D. I have NO experience or coursework related to this work behavior.

13

In the text box below, please describe your experience as it relates to the level of performance you claimed in this Work Behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this Work Behavior, type N/A in the box below.

+ The name(s) of the employers where you gained this experience

+ The actual duties you performed related to developing or implementing information technology projects, and monitoring project progress and schedules

+ Your level of responsibility

14

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

15

WORK BEHAVIOR 3 – SUPERVISION

Performs the full range of supervisory duties. This includes assigning work; establishing priorities and timeframes for completion of work; reviewing and tracking employee performance and preparing evaluation reports; disciplining employees; interviewing prospective employees and recommending selection; resolving grievances and complaints; providing guidance to staff on complex problems; approving/denying leave requests; and identifying training needs and providing training to staff.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience performing supervisory duties which included assigning work; establishing priorities and timeframes for completion of work; reviewing and tracking employee performance and preparing evaluation reports; disciplining employees; interviewing prospective employees and recommending selection; resolving grievances and complaints; providing guidance to staff on complex problems; and approving/denying leave requests.

+ B. I have experience as a lead worker which included reviewing work for accuracy and timeliness and providing training to staff.

+ C. I have successfully completed college-level coursework or training related to supervisory development, labor relations, or human resource management, but I do not have at least six months of supervisory or lead work experience in a work setting.

+ D. I have NO experience or training related to this work behavior.

16

In the text box below, please describe your experience as it relates to the level of performance you claimed in this Work Behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this Work Behavior, type N/A in the box below.

+ The name(s) of the employer(s)s where you gained this experience

+ The actual duties you performed related to your experience as a supervisor or lead worker

+ Your level of responsibility

17

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov