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_NOTE: This is a hybrid position that requires eight days a month in office at Wolters Kluwer Madison, WI location_

If you’re passionate about making a real difference, this role is for you!

As an **Associate Technology Implementation Consultant** , you’ll partner with both internal teams and external clients to successfully coordinate and support our products. You’ll determine the best approach for implementation to fit client workflows, deliver basic product training, and ensure a seamless integration experience.

In this role, you’ll contribute to critical areas such as **customer safety, and pharmacy compliance** —helping organizations operate more effectively and responsibly.

You’ll build strong relationships with customers, drive smooth implementations, and keep clients excited about the efficiencies our solutions bring. Take pride in becoming the **trusted subject matter expert** clients turn to with confidence.

Duties and responsibilities

+ Under general supervision, work closely with our internal and external clients on the implementation of our pharmacy compliance software.

+ Provide remote training to customers on basic application functionality

+ Configure and modify applications to integrate with client workflow using established guidelines

+ Coordinate activities and communication of technical requirements with internal and external teams

+ Perform routine configurations and application modifications to integrate with client workflow using established guidelines

+ Troubleshoot client issues related to network, security, performance, database or other issues

+ Use Salesforce to document progress on projects. Enter time and thoroughly track implementation project status changes

+ Perform data entry of customer information into proprietary applications

+ Assist in the development of team processes and procedures to increase efficiency

+ Determines best approach for implementation while working with the customer to customize the process and adapt to their needs

+ Collaborates with Implementation Coordinator peer, as necessary

+ Perform other duties as assigned by manager

Key Requirements

•Bachelor’s Degree or equivalent relevant experience

•1+ years working in a client-facing or consulting role or other equivalent experience

•Basic knowledge of theories, principles, and concepts related to technology implementation

•Ability to prioritize multiple tasks in a fast-paced, team environment

•Effective interpersonal and communication skills with an ability to maintain positive working relationships

•The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.

_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.