"Alerted.org

Customer Service Representative

Contracts/Outsourcing

Columbus, OH, US

Pay Rate Low: 20 | Pay Rate High: 21

+ Added - 14/08/2025

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Customer Service Rep

Pay: $20-21/hour

Job Summary:

We are seeking a Customer Service Rep (Customer Account Partner **)** to serve as a key liaison between our organization and our customers. This role is essential in ensuring a seamless customer experience, managing day-to-day order activities, and building strong, long-term relationships. The ideal candidate will be a proactive problem-solver with excellent communication skills and a strong background in B2B customer service.

Key Responsibilities:

+ Act as the primary point of contact for a dedicated customer portfolio

+ Ensure a high level of customer satisfaction through timely communication and issue resolution

+ Oversee order management processes and support key deliverables

+ Collaborate cross-functionally to meet financial and service objectives

+ Advocate for both customer needs and company goals

Qualifications:

+ High School diploma required

+ 3+ years of B2B customer service/account management experience

+ Proven ability to build and maintain successful customer relationships

+ Proficient in Microsoft Word, Excel, and Outlook

+ Experience with **SAP and Salesforce** is a plus

+ Industry experience in **distribution or chemicals** is preferredThis job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!INDBH

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.