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Front Support Specialist

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Front Support Specialist

Salary

$21.70 - $29.15 Hourly

Location

Lincoln County, OR

Job Type

Full-Time

Job Number

25-54 (529-1)

Department

Health and Human Services

Division

Primary Care

Opening Date

08/28/2025

+ Description

+ Benefits

Position Summary

Lincoln County's Primary Care clinic, Coastal Healthcare, is looking for a Front Support Specialist to help serve as the first point of contact for clients, caregivers, family, and partners presenting to Coastal Healthcare via phone or in person. This position provides crucial patient care services that support the financial health of Coastal Healthcare by ensuring patient appointments are scheduled and completed appropriately, verifying insurance, entering demographic data, and reviewing schedules for optimal provider utilization.

This role is responsible for providing high quality customer service for internal and external interactions and communications. Also preparing, retrieving and distributing clinic information to staff, clients and the public.

Coastal Healthcare has clinics located in Newport, Lincoln City, and Waldport.

$21.70 - $29.15 per hour*

*Lincoln County follows Oregon Pay Equity laws in reviewing education and experience for wage offer.

Lincoln County offers a comprehensive benefits package including:

+ Medical, Dental, & Vision Coverage

+ 11% County contribution to 401(k)

+ County funded Health Savings Account (HSA)

+ $40,000 County Paid Life Insurance

+ Employee Assistance Programs (EAP)

Coastal Healthcare Newport Clinic on Nye Street

Essential Functions/Major Responsibilities

CUSTOMER SERVICE:

+ Serve as receptionist and front office support.

+ Schedule appointments and maintains schedules.

+ Answer the phone, transfers calls, and manages multi-line telephone system.

+ Act as first point of contact for all clients, caregivers, and family.

+ Receive and relays messages to appropriate staff.

+ Assess and responds of emergency and non-emergency nature.

+ Show tact and diplomacy in challenging or confrontational situations .

ADMINISTRATIVE:

+ Perform data entry in Electronic Health Record and other web-based patient portals.

+ Prepare letters, reports, and correspondence.

+ Perform basic office administrative tasks to support the department.

+ Daily mail pick-up, drop-off, and distribution.

+ Order and distributes office supplies.

+ Monitor and utilize reports to ensure appropriate patient follow up.

FINANCIAL:

+ Provide information to patients, providers, and family about the financial resources and programs available.

+ Collect and processes payments.

+ Support staff, providers, and clients with account and billing questions.

+ Perform insurance eligibility queries through the EHR, other health coverage portals and/or by phone.

+ Manage cash drawer bags and prepares deposits.

RECORDS:

+ Contact agencies for records.

+ Processes records requests.

+ Performs scanning to place documents into the EHR in compliance with policy and procedure.

+ Uses electronic system to enter, edit, and retrieve client information.

Typical Qualifications

Minimum Education Level

High School Diploma / GED

Supplemented by courses in typing, computer data entry, computer software programs.

Minimum Experience Level

Two- Three years Customer Service background and progressively responsible clerical experience.

Knowledge of:

+ Healthcare office practices and procedures.

+ Record keeping and reporting.

+ Basic knowledge of billing and payment principles.

+ Basic knowledge of commercial, Medicare, and Medicaid insurance eligibility.

Skill or ability to:

+ Provide high quality customer service that is respectful and promotes trust with all interactions.

+ Convey information, ideas, and facts both orally and in writing to supervisors, colleagues, and individuals, inside and outside the county, using language and a format the audience will best understand.

+ Utilize computers and other technology to communicate in written and verbal forms (e.g., word processing, texts, emails, spreadsheets, department-specific software).

+ Effectively relate well with others, including supervisors, colleagues, and individuals inside and outside the county. Exhibit a professional manner in dealing with others and working to maintain constructive working relationships.

+ Take personal responsibility for the quality and timeliness of work. Show up to work on time, and follows instructions, policies, and procedures. Meet productivity standards, deadlines, and work schedules.

REASONABLE ACCOMMODATIONS

Lincoln County is committed to providing reasonable accommodations as required by the Americans with Disabilities Act (ADA). This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and essential functions expected of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Lincoln County, OR | Official Website (https://www.co.lincoln.or.us/)

Health & Human Services | Lincoln County, OR

Coastal Healthcare - Primary Care | Lincoln County, OR (https://www.co.lincoln.or.us/1003/Coastal-Healthcare---Primary-Care)

For more information or the full job description, please reach out to [email protected]

Lincoln County offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision which is paid at 90% by the County and 10% by the employee. Other fully paid benefits include life, AD&D, long-term disability insurance. Other optional insurances are available. A 401K retirement plan is also provided. The County's current contribution rate is 11%.

Regular and Trial Service employees working between 20 - 39 hours per week on a regular basis are eligible for pro-rated employee benefits.

Employer

Lincoln County

Address

210 SW Second St. Newport, Oregon, 97365

Phone

541-265-4157 541-265-0375

Website

http://www.co.lincoln.or.us