"Alerted.org

Workforce Availability Specialist

Job ID:

250761

Location:

VA - Metro Bldg At Eisenhower

Full/Part Time:

Full-Time

Posting Open-Close

09/08/2025

-

09/17/2025

Union

NRP

Regular/Temporary:

Regular

Job Description

Workforce Availability Specialist ¿ Marketing Statement:

The Office of Workforce Availability (WAVS) is seeking a detail-oriented professional to ensure workforce readiness and employee availability related to Absenteeism, Return-to-Work, and Fitness for Duty programs are manage successfully. This role involves supporting return-to-work activities, light duty, and transition duty programs, education and engagement initiatives, ensuring compliance with all applicable policies and regulations. While also partnering and developing collaborative relationships with teams such as Occupational Health & Wellness, ADA, and Front-Line Operations.

A successful candidate will have strong administrative skills, excellent verbal and written communication abilities, the aptitude to facilitate educational trainings to employees and management and a passion for delivering top-quality customer service. Experience with absence/attendance management in a unionized or transit environment is highly desirable. If this is you, we invite you to apply today and help us keep our workforce strong, safe, and supported!

MINIMUM QUALIFICATIONS

Education

+ Graduation from an accredited college or university with an Associate Degree in Business, Human Services, Human Resources or a related field.

+ In lieu of an Associate's Degree, a High School Diploma or GED and 2 years of experience in human resource policy administration, medical case management, claims administration, or experience in supporting employer programs which deal with leave and absences such as FMLA, workers' compensation and/or ADA required.

Experience

+ A minimum two (2) years of experience with human resource policy administration, medical case management, claims administration, or experience in supporting employer programs which deal with leave and absences such as FMLA, workers' compensation and/or ADA.

Certification/Licensure

+ N/A

Preferred

+ N/A

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

SUMMARY

The Workforce Availability Specialist is responsible for supporting the effective and consistent administration of policies, work rules, and established procedures which are utilized by Operations to ensure workforce readiness and employee availability. This position provides administrative and technical assistance to internal business partners within Operations ensuring that all parties are able to properly fulfill Metro's obligations and ensure that employees are fit for duty, reporting to work as scheduled and have the appropriate credentials necessary to safely perform their essential job functions. The incumbent works with our internal stakeholders to prepare, schedule, document and track the status of all cases which are referred to Workforce Availability, to ensure that cases are updated timely and accurately and are brought to an acceptable resolution. Workforce Availability Specialists supporting the department of Operations may either be centrally located or may be co-located with the department that is being supported.

ESSENTIAL FUNCTIONS

+ Monitors employee and department level compliance with policies and procedures related to Absenteeism, Return-to-Work, and Fitness for Duty programs.

+ Reviews employee work records and determines if the employee is compliant with Attendance Policy rules and refers cases of non-compliance to the appropriate internal work units.

+ Tracks and maintains electronic files and case records within current systems used to manage employee availability and ensures that as new information is received that it is appropriately categorized and provided to the appropriate Case Managers.

+ Creates and maintains new referrals, interview notices and compliance documentation; validates that employees are compliant with follow up instructions that they are provided when necessary.

+ Ensure that covered employees comply with Fitness for Duty program requirements, to include periodic safety sensitive medical evaluations and tracking, ensuring that employees who do not comply are identified and subsequently removed from service.

+ Reviews, collects and analyzes confidential and sensitive information related to employee's status and absence reasons. Ensures that all steps taken by management are in line with applicable state and federal guidelines and laws.

+ Acts as a liaison between support offices, division management and the employees in order to ensure that each functional area has the appropriate level of information regarding an employee's absences from work (both short and long term). Ensures that documented information is sufficient, timely and complies with the medical standards.

+ Communicates with employees (verbally and in writing) to ensure that they are aware of attendance and return to duty requirements. Prepares memorandums, letters and other official communications which are used to inform employees of their responsibilities.

+ Validates that employees returning to work from long-term absences have passed the required positive return to work checks in place within Operations prior to performing safety sensitive work.

+ Ensures that division management appropriately tracks employee absences and applies the appropriate mitigation and disciplinary steps throughout the absenteeism process when employee demonstrates non-compliance.

OTHER FUNCTIONS

+ Conducts training for current and newly hired supervisors and front-line employees on policies related to excessive absenteeism and long-term absence procedures.

+ Prepares and presents timely reports on employee availability and long-term absence tracking efforts.

+ Works with department managers to update employee status information in the Authority's Human Capital Management system of record so that appropriate leave reasons and dates of leave are accurately recorded on employee job records.

+ Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.

The** **functions** **listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria:

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

+ Skills and/or behavioral assessment

+ Personal interview

+ Verification of education and experience (including certifications and licenses)

+ Criminal Background Check (a criminal conviction is not an automatic bar to employment)

+ Medical examination including a drug and alcohol screening (for safety sensitive positions)

+ Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.