• Desktop Systems Specialist II

    PDS Defense (Chantilly, VA)


    IT/Technical

    **Desktop Systems Specialist II** Chantilly, VA Posted: 9/9/2025

    Job Description

    Job ID#:

    212926

    Job Category:

    IT/Technical

    Position Type:

    Associate - W2

    Shift:

    1

     

    PDS Defense, Inc. is seeking a Desktop Systems Specialist II, in Chantilly, VA. Job ID#212926

    Job Description:

    The Desktop Systems Specialist is responsible for managing and maintaining the desktop computing environment within an organization. They provide technical support, troubleshooting, and maintenance services for desktop computers, software applications, and related peripheral devices. The specialist ensures that the desktop systems are running efficiently, securely, and meeting the needs of end-users.

    Key Responsibilities:

    Desktop Support: Provide first-level technical support for desktop hardware, software, and peripherals, including installation, configuration, troubleshooting, and maintenance.

    Software Installation and Configuration:

    Install, upgrade, and configure desktop operating systems, productivity software, business applications, and utilities. System Maintenance: Perform routine system maintenance tasks, such as applying patches, updates, and security fixes to desktop operating systems and applications.

    Hardware Management:

    Manage and maintain desktop hardware inventory, including troubleshooting and repairing hardware failures, coordinating with vendors for repairs and replacements, and recommending hardware upgrades as needed. User Account Management: Create, modify, and disable user accounts, ensuring proper access rights and security permissions are in place. Network Connectivity: Troubleshoot and resolve network connectivity issues related to desktop systems, including wired and wireless connections. Security and Compliance: Implement and enforce security policies and procedures on desktop systems to protect against unauthorized access, malware, and data breaches. Ensure compliance with relevant regulations and standards.

    Documentation and Knowledge Base:

    Maintain accurate documentation of desktop systems, configurations, procedures, and troubleshooting guides. Contribute to the knowledge base for end-users and fellow IT staff. Training and User Support: Provide training and support to end-users on desktop systems, software applications, and best practices. Respond to user inquiries and issues promptly and professionally.

     

    **Qualifications and Skills** :

     

    Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).Previous experience in desktop support or a similar role. Proficient in desktop operating systems, such as Windows. Familiarity with desktop hardware components and troubleshooting techniques. Knowledge of software installation, configuration, and troubleshooting. Strong understanding of network connectivity, protocols, and troubleshooting. Familiarity with security principles and best practices. Excellent problem-solving and communication skills. Ability to work independently and prioritize tasks effectively. Customer service-oriented mindset.

     

    Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

    Job Requirements

    Minimum Security Clearance:

    No Clearance

     

    Military connected talent encouraged to apply.

     

    VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

     

    VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled