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Job Description

High Lakes Health Care, part of Praxis Health, is currently looking to add anotherReferral Specialistto our team who can help support our growing needs. We hope to find the perfect fit for our team soon! If you are a fast learner, hard worker and overachiever, this position might be for you. Aside from possessing the qualities that any patient care role requires, this position necessitates one of the most daunting skill sets in the healthcare industry- the ability to fluently speak insurance. Our current team and leadership are willing to provide any needed training and support to make the person we hire successful, but a background in the insurance industry would give any candidate a step up!

Schedule: Monday - Friday, 8:00am - 5:00pm

Compensation:$19.50/hour

We are excited to share with you a short video that shows why the Praxis Health family is so special. Please click here:https://youtu.be/MrNWtn42prY

This position is customer service and patient care intensive. The ideal applicant is someone who is comfortable and willing to explain coding and billing over the phone with not only patients- but insurers, medical staff and providers.

Benefits:We offer a competitive wage and benefits package, and on top of this, you will work with a talented group of providers, professionals and co-workers who are dedicated to the highest standards of quality care. The family of providers within the Praxis Health values those we provide for and we value our employees.

Benefit Highlights:

+ Medical, Dental, Vision with In-Network & Custom Network discounts

+ 401(K) with discretionary employer match

+ Paid Time Off

+ Free clinical diagnostic laboratory testing performed in house

Duties of this position will include obtaining prior authorizations for services that are not customary plan benefits, calling on referrals, scheduling and interacting with patients, Primary Care Physicians and/or Referring Physicians, data entry, patient file and records maintenance, etc.

Essential Job Functions

+ Obtains prior authorizations and referrals.

+ Inputs correct data into Intergy.

+ Performs clerical duties related to clinical service.

+ Prepares and processes correspondence.

+ Answers telephone, takes messages, and provides information.

+ Requests, locates, sends and receives patient records.

+ Monitors internal communications including but not limited to task, emails, and voice mails.

+ Maintains files and assists establishing office systems.

+ Assists in the care and maintenance of office equipment.

+ Fulfills clerical responsibilities as assigned that may include sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.; scheduling appointments; verifying insurance coverage; managing and updating EMR charts to ensure that information is complete and filed appropriately.

+ Fulfills the organizations responsibilities as assigned including; respecting and promoting patient’s rights; sharing problems with immediate supervisor.

+ Other duties as assigned.

+ Reliable attendance and presence at work.

Minimum Qualifications

Education and/or Experience

+ High School diploma or general equivalency diploma (GED).

+ Background in insurance authorization and scheduling.

+ Extensive customer service experience.

+ Minimum two years of experience in a medical office setting.

Preferred but not required experience:

+ 1–3 years working in a healthcare office or clinic setting

+ Experience processing medical referrals and prior authorizations

+ Familiarity with insurance plans (HMO, PPO, Medicare, Medicaid)

+ Comfortable using Electronic Medical Records (EMR) systems

+ Able to read and understand basic medical notes and referrals

+ Experience talking with patients about referrals and authorizations

+ Organized and able to track referral status and follow up as needed

About Us

Praxis Health is a family of medical groups providing high quality healthcare throughout the state of Oregon. Our community-based clinics are the DNA of our business, providing better medicine, advocacy for our patients, and a satisfying and collaborative culture for our providers and staff.

The Praxis family approach is dynamically different than other healthcare companies in Oregon. We are not “big box” health care, but rather a company of small groups and clinics, of nimble micro-cultures that can quickly adapt to industry changes, as well as patient needs.

We have been serving communities across the beautiful and adventurous state of Oregon for over 50 years! And we are pioneers and thought leaders in the industry. Our commitment to innovative and operational excellence has allowed us to create healthcare solutions that are both cost-efficient and cutting edge.

Come see how healthcare is done right!

General Physical Requirements

Physical Demands

Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, sitting for extended periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently life and/or move up to 25 pounds and occasionally life and/or move up to 50 pounds. Stress can be triggered by multiple staff demands and deadlines.

Work Environment

Work is performed in an office environment. Involves frequent contact with staff.

Equal Opportunity Statement

EOE Disabled/Veteran

Praxis Health is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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LocationUS-OR-Bend

Job ID 2025-6713

# Positions 1

Category Medical Clinic (MA,RN,LPN,ETC)

Schedule Monday - Friday, 8am - 5pm