"Alerted.org

Customer Support Specialist

$23.00/hr.

Shifts range Monday- Friday from 6:00 am to 9:00 am start times

**HYBRID ROLE** - Must live near Salt Lake City, UT

At our organization, we take pride in being the support system for numerous small business owners who depend on us daily to provide them with the funds and financial solutions necessary to reach their business objectives. If you are enthusiastic about aiding others and creating solutions that result in meaningful customer experiences, thrive in a dynamic and fast-paced setting, and appreciate working in an innovative, inclusive, diverse, and collaborative environment, then our company could be an excellent match for you. We are targeting Customer Support Specialists looking to grow in their careers with us!

The members of our Customer Support team are driven by a passion for serving others, are client-focused, and are committed to assisting small business owners in their success. As a team member in Customer Support, you will serve as an advocate for our clients. In this position, you will collaborate closely with our expanding support team to promptly and effectively address, resolve, or appropriately guide our clients' inquiries and issues. The primary focus of this role is to handle questions from Small Business Owners related to their existing and future accounts with proficiency.

Your Responsibilities:

+ Address inquiries and requests from small business owners regarding our products through various channels, including inbound calls, outbound follow-ups, emails, and chats.

+ Efficiently and effectively resolve customer requests, ensuring satisfaction and addressing both stated and unstated short-term and long-term needs.

+ Develop expertise in up to two products offered by our company aiming to deliver added value and create memorable experiences for each customer.

+ Utilize our innovative technology solutions and systems to process customer requests seamlessly.

+ Meet or exceed performance expectations based on key performance indicators related to customer experience, effectiveness, efficiency, and other relevant metrics.

+ Identify, resolve, or escalate risks and trends that could impact the customer experience.

+ Act as a representative of the customer's voice, providing valuable product and customer experience feedback along with suggested enhancements.

+ Adapt and remain flexible to support business needs, including making short-term scheduling adjustments.

+ Contribute to the creation of a vibrant and engaging organizational culture.

Skills and Experience Required:

+ Minimum of 12 months of customer service experience or related work experience.

+ Excellent written and verbal communication skills.

+ A distraction-free work-from-home environment with reliable internet access at a minimum speed of 100 MBPS.

+ Previous experience in banking and finance is highly advantageous.

+ Passion for helping people and a genuine desire to make a positive impact on others' lives.

+ Thrive in fast-paced and rapidly changing environments.

+ Demonstrate the ability to learn quickly and make sound decisions.

+ Proficient in managing difficult conversations, striking a balance between active listening, asking questions, displaying empathy, and driving towards optimal outcomes.

+ Welcome problems as challenges and find satisfaction in assisting others in issue resolution and continuous learning.

+ Technologically-savvy, known for adapting rapidly to changing tools and capabilities.

+ Excitement about launching a career in a fintech company dedicated to simplifying the finances of Small Business Owners, enabling them to focus on what matters most to them.

Perks and Benefits:

+ Comprehensive Medical, Dental, and Vision benefits

+ 401K retirement savings plan

+ Generous Paid Time Off (PTO) plan, including paid federal holidays

+ Parental Leave for new parents

+ Life Insurance coverage

+ Commuter Pass assistance

+ Professional work environment with structured career growth and development plans

+ Enjoy a vibrant company culture within a close-knit and collaborative group

+ Stocked kitchen with a variety of drinks and snacks

+ Weekly catered lunches

+ Hybrid work environment, allowing for two days in the office and three days at home

_PrincePerelson is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States._

_\#INDPPA_