"Alerted.org

Lead Outpatient Administrative Assistant

FLACRA Penn Yan, NY (Onsite) Full-Time

$18.00 - $19.00/Hour

Job Details

Job Title:Lead Outpatient Administrative Assistant

Employment Type:Full-Time, Hourly.

Schedule:Monday & Wednesday 8 AM - 1 PM. Thursday & Friday 4 PM -8 PM.

Job Summary:

TheOutpatient Administrative Assistantprovides essential support to the Manager of the Outpatient Clinic, ensuring smooth daily operations and excellent client service. This role is integral to the clinic's efficiency and aligns with FLACRA’s mission, vision, and values.

Must-Have Qualifications:

+ High School Diploma or GED equivalent.

+ At least 2 years of experience in clerical, administrative, or office management roles

+ Ability to type at least 55 words per minute

+ Proficient in Microsoft Word and Excel

+ Valid NYS Driver’s License

+ Strong written and verbal communication skills

+ Excellent organizational and multitasking abilities

Nice-to-Have Qualifications:

+ Associate’s Degree or higher in a related field.

+ Experience in a healthcare or behavioral health setting

+ Familiarity with electronic health records, such as 10e11

+ Prior experience with OASAS regulations or insurance navigation

+ Supervisory or lead administrative experience

Job Requirements:

Key Responsibilities:

+ Provide high-level administrative support to the Clinic Director and clinic staff

+ Oversee daily clinic operations including scheduling, check-ins, phone reception, and calendar coordination

+ Welcome clients, complete check-in procedures, update demographic information, verify insurance, and collect co-pays

+ Maintain accurate and timely data entry in 10e11 for client records, billing, and scheduling

+ Manage and update the Proactive Spreadsheet and Agenda for weekly MDT meetings

+ Generate and submit productivity, engagement, service delivery, and audit reports

+ Run and reconcile daily progress note reports

+ Complete training to become a certified NYS Health Insurance Navigator and assist clients with enrollment

+ Submit prior authorizations and follow up with insurance providers as needed

+ Ensure accurate group attendance and appointment reconciliation daily

+ Assist with and delegate tasks to the admin team to meet deadlines and report requirements

+ Train new admin staff and support ongoing team development

+ Maintain OASAS PAS form database and other compliance documentation

+ Prepare meeting minutes, correspondence, and organize clinic files

+ Monitor and reorder program supplies (urine screens, breathalyzers, NRT, etc.)

+ Support the Clinic Director with special projects, policy updates, and general operations

+ Cultivate positive relationships with provider agencies, referral sources, and community partners

+ Participate in team meetings, in-service trainings, and agency-wide events

+ Perform other duties as assigned

About Us:

Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a well-established, growing, not-for-profit provider of behavioral health and substance abuse treatment services in the Finger Lakes Region. Our innovative programs include outpatient services, residential care, crisis centers, vocational services, housing support, and youth programs. We are committed to supporting the professional development of our staff and fostering a positive and inclusive work environment.

At FLACRA, we are an equal opportunity employer committed to creating a workplace where everyone is valued and respected. We encourage candidates from all backgrounds to apply and join our dedicated team of professionals working to support recovery and mental health in our community.

Get job alerts by email.Sign up now!Join Our Talent Network!

Salary Details

This salary was provided in the Job Posting.

$18-$19

Hourly Salary

Job Snapshot

Employee Type Full-Time

Location Penn Yan, NY (Onsite)

Job Type Health Care, Nonprofit - Social Services, Admin - Clerical

Experience Not Specified

Date Posted 09/09/2025