• Director of Residential Services - Maxwell Hall

    FLACRA (Clifton Springs, NY)


    Director of Residential Services – Maxwell Hall

     

    FLACRA Clifton Springs, NY (Onsite) Full-Time

     

    $64,000 - $66,000/Year

    Job Details

    Job Title:Co-Director of Residential Services – Maxwell Hall (Part 820)

     

    Employment Type:Full-Time, Exempt

     

    Department:Residential Services

    Job Summary:

    The Co-Director of Residential Services at Maxwell Hall plays a vital leadership role in managing day-to-day operations of the agency’s Part 820 Residential Program. This position is responsible for maintaining high-quality standards in program planning, performance, and service delivery while ensuring compliance with all regulatory requirements. The Co-Director provides oversight of staffing, clinical operations, and performance outcomes, creating a culture of excellence, recovery, and accountability.

    Minimum Qualifications

    + Qualified Health Professional (QHP) required.

    + Minimum five (5) years of supervisory and behavioral health experience.

    + CASAC Masters/Advanced strongly preferred.

    + Valid NYS Driver’s License.

    + Strong knowledge of OASAS regulations and Part 820 programming.

    Required Skills & Knowledge

    + Excellent written and verbal communication skills.

    + Proven leadership, organizational, and administrative abilities.

    + Ability to multi-task, manage crisis situations, and solve problems in a high-paced environment.

    + Experience supervising multidisciplinary teams in behavioral health settings.

    + Proficient in EHR systems and Microsoft Office Suite.

    + Familiarity with local behavioral health and residential care systems.

    Job Requirements:

    Key Responsibilities:

    Program Operations & Compliance:

    + Oversee day-to-day operations of Maxwell Hall, ensuring adherence to clinical programming, staffing patterns, and provider scheduling.

    + Maintain and evaluate standards of practice for program planning, implementation, and evaluation.

    + Ensure compliance with all regulatory guidelines and FLACRA policies.

    + Participate in the agency’s on-call rotation and respond appropriately to emergencies.

    Staff Leadership & Supervision:

    + Provide weekly supervision and ongoing support to direct reports.

    + Coordinate and facilitate team meetings, in-service trainings, and performance evaluations.

    + Manage hiring, onboarding, and development of new staff, including training and orientation checklists.

    + Foster a positive, collaborative team culture that reflects FLACRA’s values.

    Clinical Oversight & Quality Assurance:

    + Ensure documentation is timely, accurate, and in compliance with agency and regulatory expectations.

    + Oversee electronic recordkeeping and clinical workflow management.

    + Monitor progress toward performance goals including length of stay, audit outcomes, and utilization rates.

    Reporting & Community Relations:

    + Maintain accurate and timely reporting, including internal program data and external compliance requirements.

    + Build and maintain effective relationships with referral sources, community organizations, and stakeholders.

    + Represent the program and agency in meetings, presentations, and community engagement initiatives.

    Key Performance Indicators (KPIs):

    + Audit Scores: Maintain target scores in QCA and proactive audits

    + Bed Utilization: Maintain occupancy at or above 93%

    + Length of Stay: Average combined stabilization and rehabilitation stay over 120 days

    + Supervision Scores: Maintain weekly supervision compliance above 90%

    + Staff Vacancy Rate: Maintain below 20%

    + Integrated MDT Meetings: Ensure shift reports reflect equal contributions from all team roles

    About Us:

    Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region. Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services. We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.

     

    At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect. We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.

     

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    Salary Details

     

    This salary was provided in the Job Posting.

     

    $64,000-$66,000

     

    Yearly Salary

     

    Job Snapshot

     

    Employee Type Full-Time

     

    Location Clifton Springs, NY (Onsite)

     

    Job Type Health Care, Management, Nonprofit - Social Services

     

    Experience 2 years

     

    Date Posted 09/09/2025