"Alerted.org

Collection Coordinator - Water Accounts

Print (https://www.governmentjobs.com/careers/norfolk/jobs/newprint/5073353)

Apply



Collection Coordinator - Water Accounts

Salary

$46,589.00 - $62,256.00 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

013451

Department

Utilities

Division

Water Accounts

Opening Date

09/09/2025

Closing Date

9/30/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

The Department of Utilities is seeking qualified candidates for a Collection Coordinator in our Water Accounts Division. This person will be responsible for supervising, monitoring, and coordinating the collections process.

Essential Functions

Essential functions include but are not limited to:

+ Ensure the legal requirements for collection are met. Plans, directs and coordinates processes for the collection of delinquent accounts including generating demand letters, warrants-in-debts, liens, notices of satisfaction and all other relevant collection activities and/or paperwork.

+ Schedules and attend court proceedings to obtain judgments against seriously delinquent account holders and testify at court hearings.

+ Process both property and bank account liens and garnishments.

+ Prepares various monthly reports detailing collection efforts for both active and inactive accounts.

+ Coordinate with Hampton Roads Sanitation District in the collection of monies owed and delinquent field activities executed.

+ Analyzes and recommends redesigned processes and procedures. Creates internal controls and supporting documentation.

+ Manages and tracks cash transactions. Calculates shortages and overages and prepares daily deposits. Reconciles cash fund and orders cash supplies as needed. Process and post customer's payments.

+ Initiates contact with delinquent customers to establish payments and/or payment arrangements.

+ Prepare and reviews various reports to complete balance transfers, bankruptcy petitions and annual write-offs.

+ Resolve customer escalations and prepare written responses to customer inquiries including but not limited to, Pay Off Requests.

+ Participates in employee selection process by conducting interviews. Supervises and develops staff by facilitating training sessions, developing individual performance objectives, coordinating assignments, reviewing work products and monitoring work performance, preparing evaluations, providing feedback and motivating and rewarding team for meeting expectations.

+ Provides administrative support by processing boat permits and opening and sorting mail.

+ Participates in various special projects including system User Acceptance Testing and system upgrades.

+ Perform other job duties as needed.

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

Two years experience in Customer Service

The desired candidate will possess two years collection experience. Keen knowledge of generating warrants, liens and processing garnishments.

Additional Information & Requirements

Valid Driver's License

Work Location: 500 East Main Street, Norfolk, Virginia

Work Hours: Monday through Friday between the hours of 7:30 am and 5:00 pm

This position is designated as an Essential position which means you may be required to work extended, rotating, after hours, nights, weekends, and/or holidays in response to emergencies or severe weather events.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

If you were referred for this position by a current City of Norfolk employee, please provide the employee's name, department, and job title. If not, please indicate by typing "N/A."

03

Please select the response that best describes your highest level of education.

+ High School Diploma or GED

+ Some college, training or certifications

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

04

How many years of customer service experience do you possess?

+ I have less than 2 years of experience

+ I have less than 2 - 4 years of experience

+ I have 4 - 6 years of experience

+ I have more than 6 years of experience

05

How many years of collection experience do you possess?

+ I have less than 2 years experience

+ I have 2 - 4 years experience

+ I have 4 -6 years experience

+ I have more than 6 years experience

06

This position will be responsible for managing the account collections process for the department. Please select the number of years experience you possess generating warrants and processing garnishments.

+ I have less than 2 years experience

+ I have 2 - 4 years experience

+ I have 4 - 6 years experience

+ I have more than 6 years experience

07

Briefly describe your collection process below:

08

How frequently did you prepare warrants? Please provide your response below:

09

What was a typical volume of warrants generated? Please provide your response below:

10

In your current or previous position, were you required to regularly attend court to obtain judgments?

+ Yes

+ No

11

Have you ever created dunning letters?

+ Yes

+ No

12

What skip tracing tools have you used in your previous jobs? Please provide your response below:

13

Please select the following you are experienced in:

+ Handling petty cash

+ Deposit reconciliations

+ Conducting cash audits

+ Preparing monthly reports analyzing collection data

+ Resolving billing disputes

14

How many years of supervisory experience do you possess?

+ I have less than 2 years experience

+ I have 2 - 4 years experience

+ I have 4 - 6 years experience

+ I have more than 6 years experience

15

SCHEDULING REQUIREMENT: This position may be required to report to work during periods of inclement weather or other emergencies to perform shelter duty or related emergency support duties. Are you able and willing to accept this scheduling requirement?

+ Yes

+ No

16

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

17

Do you have a valid driver's license?

+ Yes

+ No

18

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a disable Veteran

Required Question

Employer

City of Norfolk

Apply

Please verify your email address Verify Email