"Alerted.org

Western Kentucky University is pleased to announce we are accepting applications for the position of Coordinator, Off-Site Testing. The successful candidate will report to the Specialist, Distance Learning Testing Centers and will be responsible for administering academic, online learning, placement, and workforce certification/licensure testing, providing a secure environment that conforms to all applicable testing policies and procedures at Western Kentucky University and accrediting organizations providing oversight of specific credentials. Test administration includes registration, fee collection, test setup, results reporting, required paperwork, records retention, and other related duties. The Coordinator, Off-Site Testing will interact with community members, students, faculty, staff, and credentialing organizations.

Responsibilities:

The following duties are customary for this position but may not be all-inclusive. Duties may be added, deleted, and assigned based on management discretion and institutional needs.

+ Executes student testing services for WKU Online and On Demand courses and programs (i.e., off-site registration, student inquiries, student complaints, testing infractions reporting, etc.) delivering quality customer service.

+ Oversees telephones and general email accounts.

+ Serves as a contact for off-site testing partners and coordinates activities (i.e., off-site exam requests, satisfaction surveys, Online Learning and On Demand remote proctoring, testing exceptions etc.).

+ Monitors and maintains processes and resources (i.e., maintains accurate and detailed information on off-site testing partners, recertifies off-site partners, Online Learning and On Demand remote proctoring exam administration, archiving procedures, etc.).

+ Executes strategic recruitment plans for distance learning testing services (i.e., recruits off-site testing partners, maintains off-site website information, etc.).

+ Problem solves testing emergencies and troubleshoots computer hardware or software and testing issues with WKU Distance Learning faculty/staff and/or WKU ITS.

+ Cross-trains and assists with admissions, placement, and certification exams.

+ Cross-trains and assists with Distance Learning Testing Center on-site services.

+ Reports any irregularities within the testing offices, centers, and off-site locations.

+ Works Saturdays, weekly evening shifts, and extended testing hours during peak times (example: midterms and finals week)

+ Performs other duties as assigned

Knowledge and Skills Considered Essential for Success:

+ Knowledge of proctored testing processes and procedures

Job Requirements:

+ Bachelor's degree.

+ Knowledge of or experience in a postsecondary environment and/or certification testing.

+ The ability to complete mandatory certifications required by this position in a timely fashion.

+ Experience using common office equipment and software (i.e. PC computer, MS Office, copier, scanner, and fax machines).

+ Must have a valid Kentucky driver's license.

+ Working hours may include days, nights, and/or weekends with advance notice.

Additional Information:

Hourly Range: $17.98 - $18.72

Kentucky state law requires all public institutions of post secondary education to conduct pre-employment criminal background checks to determine suitability for employment.

Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.

Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Institutional Equity. To request an accommodation, report a complaint, or ask questions regarding WKU's Discrimination and Harassment Policy (#0.2040), please contact Ms. Ena Demir, Executive Director/Title IX Coordinator via email at [email protected] or by phone at (270) 745-6867. Ms. Demir is also responsible for coordinating the University's response to complaints related to sex and gender harassment. Additional information regarding Title IX is accessible via WKU's https://www.wku.edu/titleix/ website.

Information concerning educational programs offered by WKU are provided at: http://www.wku.edu/atwku/academics.php

For information related to job postings, please email [email protected].