• Dental Patient Services Specialist

    Texas Tech University Health Sciences Center - El Paso (El Paso, TX)


    41410BR

    Extended Job Title:

    Dental Patient Services Specialist

    Org Level 1:

    Texas Tech Unv Hlth Sci Ctr El Paso

    Position Description:

    This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

    Requisition ID:

    41410BR

    Optional Attachments:

    Transcript

    Travel Required:

    Up to 25%

    Major/Essential Functions:

    + Registers and schedules patient appointments for office visits accurately and efficiently in the EMR and billing system

    + Receives incoming calls

    + Verifies and updates managed care plan and/or insurance information into patient account

    + Scans accurately all necessary paperwork, forms an patient information into correct file folder in EHR plus other duties

    + Cashier and prepares daily deposits

    + Responsible for collecting patients co-payments, payment for services rendered, and/or outstanding balances

    + Arrives and No-Shows appointments daily after each clinic session for the end of the month statistical departmental report

    + Trains existing and/or new employees in the registration and processing of patients or in any other job related duties

    + Provides cross-training to staff within different clinic areas

    + Verifies, updates and optimizes the patient schedule daily

    + Remains current with all licensure, certifications and mandatory compliances and trainings required of this position

    + Adhere to all TTUHSCEP policies, procedures and processes

    + Personally demonstrate, display, and act in accordance with TTUHSCEP’s values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork)

    + Actively promote and encourage staff across the institution

    + Perform all other duties as assigned

     

    Grant Funded?:

     

    No

    Minimum Hire Rate:

    Compensation is commensurate upon the qualifications.

    Pay Basis:

    Hourly

    Work Location:

    El Paso

    Preferred Qualifications:

    + Minimal 1 year working in a dental office or a dental dispensary

    + Knowledge of computer skills, email, excel and word

    + Exceptional attention to detail, the ability to troubleshoot and verify the accuracy of work

    + Ability to troubleshoot equipment

    + Proficient professional communication skills

    + Ability to work in a busy work environment

    + Bilingual: English and Spanish preferred

    Campus:

    HSC - El Paso

    Department:

    Woody L. Hunt SDM Admin ELP

    Required Attachments:

    Cover Letter, Resume / CV

    Job Type:

    Full Time

    Pay Statement:

    Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

    Job Group:

    Information and Records Clerks

    Shift:

    Day

    EEO Statement:

    All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

    Required Qualifications:

    + A High School diploma or GED

    + 1-year Customer Service, office, or related experience

    + Additional education may substitute for the experience requirement

     

    Does this position work in a research laboratory?:

     

    No

    Navy Enlisted Classification Code:

    YN, HM

    Air Force Specialty Code:

    3A1X1, 4A0X1

    Marine Military Occupational Specialty Code:

    0111

    Jeanne Clery Act:

    The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx