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Details

**Open Date** 09/10/2025

**Requisition Number** PRN43080B

**Job Title** PS Medical Assistant I

**Working Title** Triage Medical Assistant Coordinator

**Job Grade** UGR

**FLSA Code** Nonexempt

**Patient Sensitive Job Code?** Yes

**Standard Hours per Week** 40

**Full Time or Part Time?** Full Time

**Shift** Day

Work Schedule Summary

Monday – Friday, 8:30 a.m. – 5:00 p.m. (start and end times may vary). This position is full-time, 40 hours per week. Regular and punctual attendance are required.

**VP Area** U of U Health - Academics

**Department** 00848 - Pediatric Administration

**Location** Campus

**City** Salt Lake City, UT

**Type of Recruitment** External Posting

**Pay Rate Range** $18.16 - $24.96

**Close Date** 12/10/2025

Priority Review Date (Note - Posting may close at any time)

Job Summary

Job Summary:

The division of Pediatric Pulmonary and Sleep Medicine at the University of Utah School of Medicine is seeking an experienced Medical Assistant to join our ambulatory clinical care operations as a Triage Medical Assistant Coordinator. The division consists of 8 full-time faculty, 2 part-time faculty, 6 full-time APP’s, 6 clinical nurses, and 1 research medical assistant that practice primarily at Primary Children’s Hospital ( PCH ) and Primary Children’s Outpatient Services Building, PCH Lehi.

The Triage Medical Assistant provides assistive care to patients. Facilitates the efficient delivery of patient care, supports the professional role of the licensed staff, and provides support and assistance as directed by licensed staff in rendering basic healthcare to the patient. Assists with clerical functions as a multi-skilled auxiliary worker.

This position is full-time, 40 hours per week. Regular and punctual attendance is required.

The University of Utah offers a comprehensive benefits package including:

+ Excellent**health care coverage**at affordable rates (see the**Summary Comparison**for more information)

+ **14.2% retirement contributions**that vest immediately

+ Generous**paid leave time**

+ **11 paid Holidays**per year

+ **50% tuition reduction**for employees, spouses, and dependent children

+ **Flex spending accounts**

+ University provided**basic employee life insurance**coverage equal to a salary of up to $25,000

+ Variety of elective**insurance coverage**, including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.

+ **Free transit**on most UTA services

+ Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel

+ Professional development opportunities

Additional benefits information is available at**https://benefits.utah.edu/.**

Responsibilities

Essential Functions:

+ Review of provider schedule and assist with filling clinic working from a patient waitlist / priority list.

+ Review of referrals to determine in which clinic the patient needs to be seen.

+ Maintenance of provider generated patient waitlist.

+ Phone management with patients’ parents and other customers, chart review, care coordination, triage, and problem management.

+ Work closely with members of the Division and Department of Pediatrics central teams to provide high quality, efficient care to patients and their families.

+ Communicate directly and indirectly with the healthcare provider in order to appropriately coordinate patient care.

+ Discuss patient and family concerns over the phone and/or via the electronic health record.

+ Provide patient/family with instructions as provided by their physician.

+ Communicate normal lab & other test results to families.

+ Assist with medication refills per division-specific protocol.

+ Assist providers and staff with patient-related paperwork such as letters of medical necessity, DMV forms, school care plans and medication preauthorization.

+ Communicate adjustments or changes in treatment plans to families as instructed by physician.

+ Assist providers with patient and customer communication.

+ Provide patient education as directed (content reflects specific MA training, guidelines, care process models, protocols).

+ Report significant changes in patient condition or other pertinent patient information to the care provider.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Required:

+ Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire

+ Verifiable completion of one (1) of the following:

1. State approved EMT course.

2. One (1) year of Medical Assistant experience in an ambulatory care clinic or other healthcare setting.

3. Medical Assisting education program.

4. University Hospital Medical Assistant certification program.

Preferences

Preferences:

+ Three or more years of experience in an outpatient clinic environment.

+ Previous telephone/triage experience.

+ Demonstrated experience in a pediatrics or family practice setting.

+ Previous EMR and scheduling experience with Epic and/or Cerner.

+ Spanish speaking preferred, but not necessary.

_Applicants will be screened according to preferences._

**Type** Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.