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Who We Are

Gilchrist & Soames, a division of Guest Worldwide, is a global personal care manufacturer that combines its industry leading hotel amenity manufacturing capabilities with a passion for pure and innovative bath products. We have an unwavering commitment to excellence, environmental stewardship and clean, skin-friendly formulations. For more information, visit www.gilchristsoames.com.

About Guest Worldwide

Guest Worldwide, a Sysco company, is a leading global manufacturer and distributor to the Travel and Leisure industry, providing hospitality products for more than 40 years to over 25,000 well-known hotel chains and independent properties in over 100 countries. Recently achieving 1 billion dollars in annual revenue, Guest Worldwide has grown its business by over 200% in the last 7 years. Manufacturing, distribution, and purchasing resources are strategically located in the United States, Canada, Europe, Asia, and the Middle East, ensuring superior product selection and availability, as well as quick and efficient response to meet virtually every need.

Guest Worldwide is also a wholly owned subsidiary of Sysco. Sysco is a 50-billion-dollar industry leading global food and beverage distribution company, employing hundreds of thousands of employees worldwide and home to the 13th largest sales organization in the world.

Position Purpose:

The Director – Global Corporate Accounts is the relationship owner working directly with our largest multi-national accounts to grow revenue and profits through the sale of personal care amenities to the hospitality industry. The Director – Global Corporate Accounts serves as champion for their customers within Gilchrist & Soames and the broader Guest Worldwide organization, works with other hospitality distributors and works with all relevant customer departments, global regions and GPO (if applicable) to achieve customer objectives for personal care amenities.

This specific Director oversees major client’s 31 global chains, providing support, business reviews, maintaining ongoing contracts and will take lead sales position overseeing another major client, including all ongoing contracts, RFP’s, and distributor relationships. This Director will also be accountable for new business development with other North America HQ based corporate hotel chains.

Primary Responsibilities:

+ Account Management of major client’s amenity business, including strategic relationships within brand, operations and purchasing teams. Ongoing high-level reporting, monthly dashboards on all global amenity business. $20 million plus in US revenue responsibility & longer term all G&S revenue accountability for international sales for the customer upon project alphabet implementation.

+ Manage internal and external teams including product development, shared service with forecasting, new launches, pricing and product support. Lead role with all authorized distributors to provide, track and maintain brand mandated programs.

+ Global Account lead and sales support for EMEA & Asia regions. Engage all key internal and customer personnel on global teams to establish market knowledge, brand mandated programs, sales training, sales support, lead on International RFQ’s. Negotiate terms for centralized global contract with input from the regions. Customer views this role as their global quarterback.

+ Prospect new business development of assigned North America based corporate chains as well as groups within other major client currently not buying from Gilchrist & Soames by use of leads from Guest Supply. Leverage client’s relationship, internal and customer referrals, and other industry sources to win new business, including growth within major client’s independent sales and portfolio of brands for whom we do not manufacture amenities today.

Education:

+ Bachelor’s Degree in Business, Sales or Marketing

Experience:

+ 10 years sales experience & revenue contribution - in hospitality or managing enterprise corporate accounts

Skills:

+ Communication - Excellent listening, negotiation and presentation skills

+ Relationship Management - Ability to build and maintain strong relationships with internal team and customers. Understands team dynamics and works well independently and within a team structure. Capable of working with others in proactive and constructive manner.

+ Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Respond promptly to requests for information and operates with a sense of urgency

+ Leadership - strong leadership skills, including the ability to mentor and develop individuals and teams. Able to engage and lead team discussions and meetings. Understands team dynamics and works well within a team structure.

+ Collaborative Management Style - Delegates responsibilities effectively. Recognizes and acknowledges the value others bring to the organization. Exhibits a high level of trust and accountability.

+ International Business Savvy - Strong understanding of international business including distribution, tariffs, foreign policies and laws, exchange rates, and customs. Demonstrated experience with international travel and international business.

+ Project Management - A mastery of organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary. Able to manage large, complex projects. Uses time effectively

+ Customer Service – Respond promptly to requests for service and assistance as needed. Follow up as needed.

+ Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.

+ Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions.

+ Detail Orientation – Attention to details and accuracy.

+ Financially Minded - Strong understanding of financial concepts including but not limited to customer P&Ls, program P&Ls, pricing and forecasting

+ Analytical – Able to deconstruct databases, decipher data sets, and reassemble as needed in presentable reports highlighting and summarizing findings in executive summaries

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.