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Job Description:

The Telecom Engineering - Staff supports and maintains all in-house voice systems. This includes installing, configuring, upgrading, diagnosing, repairing and optimizing all telephone systems and services, voicemail and PBX (VoIP & TDM) communication systems. This person also analyzes and resolves telecommunications circuit issues in a timely and accurate fashion and assist all user needs. Fully functioning, journey-level professional with experience in most aspects of telecommunications and technology. Incumbent's ability encompasses broad knowledge required within the communications specialty area. Typically implements designs or approaches developed by others. Functions independently and produce results that meet standards of quality, timeliness and acceptability with minimal supervision and general direction.

Job Essentials

1. Responsible for daily Moves Adds & Changes (MAC) for telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.

2. Installs and supports telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.

3. Integrates systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocols.

4. Configures, tests, maintains, monitors, and troubleshoots end user telecommunications hardware, telephony devices, and voice / data hardware products.

5. Receives, prioritizes, and responds to incoming calls, pages, and/or e-mails regarding equipment and/or connectivity problems.

6. Performs on-site analysis, diagnosis, and resolution of moderate telecommunications problems for a variety of end users. Recommends and implements corrective hardware solutions.

7. Accurately documents instances of software or hardware failure, repair, installation, and removal, and other work requests.

8. Assists with inspection, testing, and maintenance of telephone lines, circuits, trunks, and associated wiring and cabling.

9. Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues.

10. Modifies and/or rearranges telecommunication systems to accommodate additional services or changes.

Job Specific

+ Schedule Monday-Friday 8:30-5:00 with night and weekend work a possibility.

+ Caregiver will participate in On Call rotations.

Skills

+ Avaya PBX, Voicemail, ACD & SIP

+ Genesys Cloud

+ Vocera

+ Spok attendant console

Minimum Qualifications

Associates degree in a computer science or telecommunications related field. Degree must be obtained through an accredited institution. Education is verified.

- or -

Two years technical experience.

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Two years of telecommunications experience, or any combination of equivalent education and experience.

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Working technical knowledge of PBX, voice mail, interactive voice services, call management systems, and telecommunications accounting systems.

- and -

Demonstrated hands-on knowledge of the installation, implementation, and maintenance of telecommunications equipment, video teleconferencing equipment, and voice / data equipment.

- and -

Working technical knowledge of current telecommunications practices, protocols, and principles.

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Hands-on experience designing, installing, and troubleshooting cabling and wiring systems.

- and -

Working technical knowledge of current network protocols, operating systems, and standards, including [H323, H248 & SIP].

- and -

Demonstrated ability to operate tools, components, peripherals, and testing accessories.

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Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment.

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Adept at reading and interpreting technical documentation and procedure manuals.

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Demonstrated proficiency in word processing, spreadsheets, and presentation software.

- and -

Working knowledge of Windows, Linux, and Solaris servers along with open source software.

Preferred Qualifications

Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.

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Ability to conduct research into telecommunications issues and products.

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Highly self motivated and directed.

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Strong customer service orientation.

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Experience working in a team-oriented, collaborative environment.

- and -

Experience working with telecommunications systems, carriers and vendors.

Physical Requirements:

Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals.

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Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items.

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Ascend and descend stairs or ladders to service IT equipment needs.

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Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees

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Raise or lower an object from one level to another.

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Operate IT equipment, tools, and computers requiring the ability to move fingers and hands.

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See and read computer monitors and documents.

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Transport oneself from place to place.

Location:

Lake Park Building

Work City:

West Valley City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$29.19 - $45.97

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.