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Description

*This position qualifies for our Nursing Support Incentive Program. The Nursing Support Incentive Program includes $5,000 paid over a two (2) year commitment. Learn more about the program here: https://jobs.unchealthcare.org/pages/unc-hospitals-unc-rex-nursing-support-incentive-program

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Unit Overview

The** **Clinical Decision Unit (CDU)** **is an 8-bed observation area located within the Emergency Department, designed for patients who require short-term treatment and monitoring. Utilizing evidence-based protocols and staffed by advanced practice providers, the CDU delivers efficient, high-quality care in a focused setting.

With an** **average patient stay of 16 hours** **and approximately** **80% of patients discharged directly from the unit** **, nurses can provide individualized, meaningful care in a well-supported and manageable environment.

Job Overview

The **Clinical Support Technician (CST)** in the **Clinical Decision Unit (CDU)** serves in a dual-capacity role, providing both administrative and clinical support to nursing staff and providers.

The CDU is a fast-paced, short-stay unit that cares for patients requiring ongoing observation, diagnostic testing, and timely clinical decisions. As a key member of the care team, the CST supports smooth unit operations and contributes directly to the delivery of high-quality, patient-centered care.

Preferred Qualifications:

+ Prior experience in an inpatient setting or emergency department preferred

+ Excellent organizational, communication, and multitasking abilities

+ Willingness to complete phlebotomy training and demonstrate competency

Preferred Attributes:

+ Adaptability in a fast-paced, ever-changing clinical environment

+ Strong team-oriented mindset with a proactive approach to patient care

+ Commitment to patient safety, confidentiality, and service excellence

Professional Development:

+ Participate in ongoing education and training to maintain and enhance clinical competencies

+ Engage in department meetings and actively contribute to team objectives

+ Build expertise in delivering high-quality, efficient care while supporting patient safety and hospital throughput

+ Opportunities for growth through cross-training in the Emergency Department

Summary:

Responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and/or equipment, setting up and maintaining patient rooms and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions.

Responsibilities:

1. Assists physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.

2. Critically reviews patient care documentation making note of any significant changes in the patient's condition and make an immediate report to a registered nurse or physician.

3. Provides a variety of clerical tasks to include but not limited to organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/ patient call lights, transcribing physician orders, and maintaining medical records. Performs routine quality assurance audits, safety checks, and inventory of supplies. Provides administrative and clerical support including PI audits and data entry.

4. Provides clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/ supplies/ specimens, and assisting in the orientation of new employees and students.

5. Provides direct personal care to patients as outlined in plan of care activities such as bathing, dressing, feeding, assisting with ambulation. Measures and records vital signs, and patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage.

6. Reinforces routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions. Distributes patient education materials at the request of patients and/or health care providers

Other Information

Other information:

Education Requirements:

• High School Diploma or General Education Development (GED)

Licensure/Certification Requirements:

• Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Service

• Basic Life Support (BLS) certification

Professional Experience Requirements:

• Prior experience not required.

Knowledge/Skills/and Abilities Requirements:

• Must be fluent in verbal and written English language. Capability to develop computer skills if not competent.

Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: 2 East

Work Type: Full Time

Standard Hours Per Week: 36.00

Salary Range: $17.94 - $25.25 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Variable

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.