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GENERAL FUNCTIONS

The SUNY Reconnect Success Coach is an ambassador for GCC, serving as the primary point of contact for SUNY RECONNECT students and their families with the College, and is an expert in the delivery of enrollment services, in person, virtually, and via phone/email to support prospective and returning adult learners navigating entry or reentry into higher education. The SUNY Reconnect Success Coach represents the following functional areas of the College: Admissions, Records, Financial Aid, Academic Advisement, and Student Accounts providing comprehensive information and guidance to students and families, as well as other enrollment services from other areas of the College. Under the direction of the Director of Student Success Center, the SUNY Reconnect Success Coach will participate in ongoing professional development, as well as direct support of cross-training opportunities for other specialists and enrollment services staff to support SUNY RECONNECT students. The SUNY Reconnect Success Coach plays an integral role in the coordination and implementation of enrollment service events occurring at the Batavia Campus (e.g. Accepted Student Days, Registration events, Orientation for new students, transfer fairs, and graduation awareness/application events.) The SUNY RECONNECT Advisor will provide advisement and training to students and families related to enrollment services. A flexible schedule is required; evening and occasional weekend hours are to be expected. Travel to the main campus and campus centers may be required.

SPECIFIC RESPONSIBILITIES

Provide complete and direct advisement and assistance to students and their families seeking a wide range of enrollment services at the College and the Campus Centers traditionally offered through Financial Aid, Admissions, Records, Student Accounts, and Academic Advisement. Service is provided in person, virtually and via phone/email; referrals are made to other offices only when necessary.

Support adult and non-traditional students as they develop educational plans and career goals, offering proactive strategies for success. Identify and address potential barriers to persistence through timely intervention.

Organize and actively participate in the delivery of Registration/Success/Technology workshops and information sessions for groups of students and their families.

Participate in ongoing professional development activities sponsored by the Director of Student Success Center and others to promote personal/professional growth and awareness of best practices in advisement of adult learners and higher education.

Collaborate with appropriate departments across campus to determine barriers for adult and non-traditional students and creatively work to develop solutions on-campus, within the community or online.

Train students individually, or in groups, in utilizing web-based services, such as GCC student email, myGCC, Banner Self-Service, and introduce Brightspace.

Coordinate, train, and facilitate the use of technology for initiatives directed at streamlining communication with students who access Financial Aid, Admissions, Registrar, Advisement, and Student Account services.

Initiate contact and/or follow-up with students and families to support enrollment service functions.

Offer suggestions for continuous quality/process improvement to the Director of Student Success Center.

Other duties as assigned to facilitate an effective and efficient student-centered service environment.

Job Requirements:

Required Qualifications

Bachelor's degree preferred; Associate degree will be considered with a minimum of three years of related work experience. Excellent written, oral, and presentation skills required. Must demonstrate high proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), strong organizational skills, and the ability to manage a flexible schedule to meet service demands, including evenings and occasional weekends. Candidates should be able to work independently and collaboratively, prioritize tasks, and problem-solve effectively in a fast-paced environment. Experience providing training or advisement in individual and group settings is essential. A demonstrated commitment to diversity, equity, and inclusion is required, with a strong emphasis on understanding and addressing the unique needs of adult and non-traditional learners.

Preferred Qualifications

Experience in customer service is preferred. Familiarity with student information systems (e.g., Banner) and web-based student self-service tools (e.g., Banner Self-Service) is highly desirable. Candidates with a background in advising or mentoring adult and non-traditional student learners are especially encouraged to apply.

Additional Information:

SALARY AND CONDITIONS OF EMPLOYMENT:

This is a temporary, full time, year-round position at 35 hours per week and is compensated at a rate of $43,868.98. Evenings and occasional weekends re to be expected. Salary, benefits and conditions of employment are as set by the GEA contract.

BENEFITS:

NYS Retirement

Comprehensive Health and Dental Insurance through Independent Health and Delta Dental

FSA

20 vacation days annually, 24 days' sick, 4 personal days and several holidays annually

May use up to 10 sick days for family illness

GCC Tuition Waiver for employee and dependents

SUNY Tuition assistance at 4-year institutions

Access to the Employee Assistant Program (EAP)

Access to the fitness center, pool, studio, walking trails and more at the Richard C. Call Arena