• Desk Associate

    Massachusetts Institute of Technology (Cambridge, MA)


    Desk Associate

     

    + Job Number: 25183

    + Functional Area: Customer Relations/Service

    + Department: Housing & Residential Services

    + School Area: Dean for Student Life

    + Pay Range Minimum: Not Available

    + Pay Range Maximum: Not Available

    + Employment Type: Full-Time

    + Employment Category: Non-Exempt

    + Visa Sponsorship Available: No

    + Schedule: Wednesday-Sunday, 4pm-12am

    + Pay Grade: No Grade

     

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    Posting Description

    DESK ASSOCIATE, Housing and Residential Services , will be responsible for providing administrative and operational support for the graduate residence on behalf of Housing and Residential Services (HRS), Divisionof Student Life (DSL); work closely with the Housing Operations Managers and Housing Unit-12 staff to provide customer oriented services including check-in and check-outs, record keeping, mail and package handling, and guest/visitor policies for residents and live-in staff; and conduct Break Officer support for staff breaks and meals, cover desk shifts for weekly desk staff to support vacations, sick time, and emergencies.

     

    A full job description is available here: https://studentlife.mit.edu/about-dsl/careers/

    Job Requirements

    REQUIRED: High school diploma or equivalent; strong verbal, interpersonal, and written communication skills and strong customer service orientation; the desire to work in a collaborative environment; excellent organizational and problem-solving skills and the ability to handle multiple tasks, set priorities, work independently, and work in a fast-paced environment; demonstrated experience with the use of web-based programs including e-mail and Microsoft Office Suite; and ability to work in a diverse community and treat all residents, guests, and staff with respect regardless of race, gender, sexual orientation, beliefs, abilities or disabilities, or position or rank within the department. PREFERRED: Bachelor’s degree with emphasis on customer-service or operations; and customer service or office experience.

     

    Employment is conditional upon successful completion of background checks and credential checks. The schedule for the position is Wednesday-Sunday, 4pm-12am (Monday & Tuesday off).9/10/2025