"Alerted.org

Recreation Services Aide (W.D. Hill)

Print (https://www.governmentjobs.com/careers/durhamnc/jobs/newprint/5070961)

Apply



Recreation Services Aide (W.D. Hill)

Salary

$16.90 - $20.54 Hourly

Location

Durham, NC

Job Type

PT w/ Ret benefits (work 20 hrs but less than 30)

Job Number

25-05561

Department

Parks and Recreation

Opening Date

09/10/2025

Closing Date

Continuous

+ Description

+ Questions

Position Description

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hourly Rate: $16.90 - $18.63/hr

V arious shifts: Shifts vary; Monday-Friday from 4:00pm-9:00pm and Saturday from 8:30am-6:00pm

A nationally accredited team of passionate professionals devoted to building better lives and a better community through the power of parks and recreation. Our talented team at Durham Parks and Recreation (https://www.dprplaymore.org/27/ABOUT-US) is devoted to community service and provides a diverse range of programs, services, opportunities, and experiences while being united through our core pillars of creating equitable economic impacts; advancing conservation; rejuvenating health and wellness; enhancing quality of life and sustaining social equity.

Position provides routine clerical and customer service work for a recreation facility or program. Incumbent greets clients and visitors, provides information and assistance, enters accurate information into a recreation software system, handles fee payments, completing program registrations, facility reservations, and performs a variety of administrative support tasks using computer software and office machines. Employees must be responsible, flexible, able to multi-task and be service and detail oriented. Work involves responsibility for a front desk or a similarly public facing position in direct contact with customers, as well as varying hours including evenings and weekends.

Duties/Responsibilities

+ Prepares the facility for daily operations and for closing.

+ Greets customers in a welcoming and professional manner.

+ Provides information and assistance to customers and potential customers regarding all recreation programs, parks, and facilities.

+ Answers and routes phone calls, provides requested information and directs customers to appropriate resources and staff members.

+ Enters accurate information into Active.Net software system such as new user accounts, program registrations, fee payments, and updates to existing entries.

+ Becomes thoroughly familiar with department programs, schedules, and services by studying marketing materials and other distributed information.

+ Maintains familiarity with the department website as well as web-based registration systems and administrative forms to properly assist customers with their use.

+ Seeks clarity and asks questions when needed to obtain a thorough understanding of department programs, policies, special offers, etc.

+ Accepts and documents payments, handles cash, balances a cash drawer, and completes financial reports and deposits at end of assigned shift.

+ Observes safe working practices, keeps storage areas in a safe condition.

+ Reports unauthorized individuals and any other potential security problems.

+ Performs drafting, copying, collating, and filing of documents.

+ Prepares reports, maintains data in spreadsheets and keeps basic records such as visitor logs and inventories.

+ Maintains the front desk area and other assigned areas, performs basic cleaning and tidying, restocks flyers, maintains information boards, and addresses other needs as they arise.

+ Always maintains a professional appearance and demeanor.

KNOWLEDGE OF:

-Professional ethics.

-Basic office procedures and practices.

SKILL IN:

- Interacting and communicating with the public.

- Enforcing compliance with rules and regulations.

- Working independently and exercising discretion.

- Learning and adapting to new situations.

- Leadership and using good judgment.

- Establishing and maintaining effective working relationships.

- Professional verbal and written communication.

- Attending to multiple tasks simultaneously.

- Accurate data entry.

- Report writing and record keeping.

- Responsible money handling.

- Performing basic mathematics.

- Typing and computer skills

Minimum Qualifications & Experience

+ High School Diploma or equivalent (GED, HiSet, TASC).

+ One (1) year of experience in recreation or a service-oriented job setting that involves handling money.

Additional Preferred Skills

+ Experience with any recreation registration software.

+ Available to work 20 hours or more per week.

+ Experience providing customer service.

+ Experience working at a front desk.

01

Where did you first hear about this opportunity?

+ City of Durham Website

+ Walk in

+ Job fair

+ Employee referral

+ Professional organization ***Please list the organization in "other" box below***

+ Internet posting ***Please list the specific web site in the "other" box below***

+ Craig's List

+ Facebook

+ LinkedIn

+ GlassDoor

+ governmentjobs.com

+ Monster.com

+ Indeed.com

+ Employment Security Commission

+ Magazine/Newspaper

+ Other

02

If you listed "other" above please give specific web site, organization, or publication.

03

Please select your highest level of COMPLETED education.

+ Less than a High School Diploma or Equivalent (GED, HiSET, TASC)

+ High School Diploma or Equivalent (GED, HiSET, TASC)

+ Associates Degree

+ Bachelor's Degree

+ Master's Degree

+ PhD or Juris Doctorate

04

How many years of experience do you have in recreation or a service-oriented job setting that involves handling money?

+ No related experience

+ Less than 1 year of experience

+ 1 year but less than 3 years

+ 3 years but less than 5 years

+ 5 or more years

05

Do you have experience with any recreation registration software? If yes, please list them and your experience. If you have no experience, indicate N/A.

06

Are you able to work 20 or more hours per week?

+ No

+ Yes

07

Do you have experience working at a front desk?

+ No

+ Yes

08

If you have experience working at a front desk, provide a brief description of your experience. If you have no experience, indicate N/A.

09

Do you have experience providing customer service?

+ Yes

+ No

10

If you have experience providing customer service, how many years do you have? If you have no experience, indicate N/A.

Required Question