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Client Care Supervisor – VSH Roseville Location: Roseville, CA

Schedule: 10 hour shifts

Veterinary Specialty Hospital (VSH) Roseville, a leader in advanced veterinary care, is seeking a Client Care Supervisor to join our team. This role is ideal for a motivated and experienced client service professional who thrives in a fast-paced, team-oriented environment. If you’re passionate about leadership, client experience, and making a positive impact, we want to hear from you. Compensation: $28.00 - $32.00/hr Compensation is highly competitive and commensurate with experience and qualifications. About the Job: As the Client Care Supervisor, you will work directly with the Hospital Manager to maintain and enhance the highest level of service for our clients and referring veterinary practices. You will lead, support, and manage the Client Care team to ensure a consistent, positive, and professional experience for every client.

Key Responsibilities:

+ Lead by example in delivering exceptional customer service across all client touchpoints

+ Supervise daily client service operations, ensuring efficiency and productivity

+ Foster open communication and collaboration between departments

+ Evaluate staffing needs based on client volume and workflow

+ Collaborate with Talent Acquisition and HR during hiring processes

+ Oversee onboarding and training for all new Client Care staff

+ Develop and maintain standardized training protocols

+ Conduct timely performance reviews and provide regular feedback

+ Mentor and coach team members, promoting a culture of growth and development

+ Enforce hospital policies and procedures

+ Address staff concerns, encourage engagement, and cultivate a positive team environment

+ Manage disciplinary actions with support from HR when necessary

About You:

+ Associate’s Degree required, Bachelor’s Degree preferred – or equivalent experience

+ Minimum of 2 years in a supervisory and client relations role preferred

+ Strong multi-tasking, prioritization, and delegation skills

+ Demonstrated ability to manage difficult situations calmly and professionally

+ Clear and professional communicator, able to build rapport with staff, clients, and referring veterinarians

+ Highly organized with a proactive approach to leadership and team management

+ Veterinary industry experience is helpful but not required

Benefits:

+ Health, dental, vision, disability, and life insurance

+ Flexible Spending Accounts (FSA)

+ 401(k) retirement plan

+ Employee Assistance Program (EAP)

+ Vacation and sick leave

+ Uniforms provided

+ VetBloom access for RACE-approved CE, training, and curriculum

+ Opportunities for growth and advancement

If you’re an energetic leader with a passion for service and team development, apply today to become part of the VSH Roseville team. Let’s shape the future of veterinary care together.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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