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CUSTOMER SERVICE REPRESENTATIVE III

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CUSTOMER SERVICE REPRESENTATIVE III

Salary

$21.88 - $26.67 Hourly

Location

Houston

Job Type

Full Time

Job Number

36966

Department

Houston Public Works

Opening Date

08/15/2025

Closing Date

9/23/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Applications Accepted from: All Persons Interested

Section/ Service Line: Engineering/ Floodplain Management

Workdays & Hours: M - F 8:00am - 5:00pm

*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Provide quality customer service to customer inquiries that are complex in nature by multiple forms of communication (i.e. phone, email, mail, or in person). Researches and analyzes data to resolve customers’ problems and inquiries. Prepares, monitors, and maintains various records, reports, and reference information. Proofs/edits documents for accuracy. Drafts and Prepares correspondences to customers. May schedule field investigations. May work with other entities to assist customers with their account. Act as a liaison to other service lines, private agencies, and organizations. Organizes inventory, retention, and retrieval of department documents. Assist in the coordination of department staff services, such as purchasing, storekeeping, public relations, office management, public meetings, and special projects. Performs other duties as assigned.

WORKING CONDITIONS

There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. There are occasional minor discomforts from exposure to less-than optimal temperature and air conditions.

This is a Department of Houston Public Works Emergency Management position at the Tier II Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a High School Diploma or a GED.

EXPERIENCE REQUIREMENTS

Three (3) years of administrative or customer service-related experience is required.

Associate's Degree may be substituted for up to two (2) years of experience.

Bachelor's Degree may be substituted for up to four (4) years of experience.

LICENSE REQUIREMENTS

None

PREFERENCES

Preferences may be given to applicants that are proficient with ILMS (Integrated Land Management), ProjectDox, and Q-Flow. Preferences may also be given to applicants that are bilingual in Spanish.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6**.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None

However, the department may administer a skills assessment evaluation.

SAFETY IMPACT POSITION: No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 16

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or please call 832.393.6020.

If you need special services or accommodations, call 832-393-6020. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, with specific instructions, should you be selected to advance in our recruitment process.

Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.

EOE Equal Opportunity Employment

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Please select your highest level of education.

+ Less than High School diploma/GED

+ High School diploma/GED

+ Associate degree

+ Bachelor’s degree or higher

02

Which best describes your VERIFIABLE administrative or customer service- related experience?

+ No experience

+ Less than 1 year experience

+ 1 to 2 years experience

+ 2 to 3 year experience

+ 3 to 4 years experience

+ 5 years or more

03

How many years of experience do you have using the Q-flow system?

+ No experience

+ Less than 1 year experience

+ 1 to 2 years experience

+ 2 to 3 years experience

+ 3 to 4 years experience

04

How many years of experience do you have using Integrated Land Management System (ILMS)?

+ No experience

+ Less than 1 year experience

+ 1 to 2 years experience

+ 2 to 3 years experience

+ 3 to 4 years experience

+ 5 years or more

05

Please rate your experience using Microsoft Excel.

+ None

+ Basic Microsoft Excel: Open files and use page setup, enter, correct, and save data, use the menu commands, format cells, rows, and columns, understand navigation and movement techniques, use simple arithmetic functions in the formulas, access help, modify a database and insert data from another application, print worksheets and workbooks.

+ Intermediate Microsoft Excel: Create, modify, and format charts, use graphic objects to enhance worksheets and charts, filter data and manage a filtered list, perform multiple-level sorting, use sorting options, and design considerations, use mathematical, logical, statistical, and financial functions, group and dissociate data and perform interactive analysis, create and modify some Macro commands.

+ Advance Microsoft Excel: Customize the work area, use advanced functions (Names, VLOOKUP, IF, IS), work with Pivot Tables, use spreadsheet Web components, manage Macro commands: concepts, planning, operations, execution, modification, interruption, use personalized toolbars, perform some programming in VBA.

06

Please rate your experience using Microsoft Word.

+ Basic Microsoft Word: open, create, save and modify documents, format the documents for printing, using the printer menu to preview documents before they are printed and print the pages, change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

+ Intermediate Microsoft Word: using Mail Merge in Word to personalize business letters for an entire mailing list or creating posters and other graphics-heavy documents in Publisher, create mailing labels, insert footnote and end note, create bookmark, insert a cross reference to a bookmark, insert a link into a document, design and create a simple form, save form as template, enable revision tracking in a document, accept or reject revision, protect a revision from modification by others, compare two documents side by side, combine two documents into one, insert and delete a comment into a document.

+ Advance Microsoft Word: use mail merge to create documents, recipient lists, insert fields, prepare and existing list for use in mail merge, delete items that you have performed (copy chart and title and paste), replace check box with symbol, print out checklist and check the appropriate boxes, import subdocument, split document into two documents, create a table.

+ None

07

Please rate your experience using Outlook.

+ None

+ Basic Microsoft Outlook: organize emails, address multiple recipients, calendars, contacts, tasks, and to-do lists, set appointments, store information from contact list, modify email options, set out of office rules, scheduling a meeting and booking meeting resources, search email folders for message, search calendar, contacts and tasks, creating a personal folder, moving and renaming a subfolder.

+ Intermediate Microsoft Outlook: Outlook include knowing how to create address books and set up auto-responders for when you are out of the office or on vacation. create a custom toolbar, customize menu bar, delete custom toolbars and resetting the menu bar, observing customizable options, changing the startup folder, customizing the quick access toolbar, customizing reading pane, changing to-do bar option, creating a group, creating a shortcut, using address book, creating secondary address book, apply and remove message filters, using cached exchange mode.

+ Advance Microsoft Outlook: creating and managing data files, using mailbox cleanup, archiving mail messages manually and automatically, restoring archived messages, saving a copy of a sent message, creating and working with notes, creating journal entries automatically and manually, opening and modifying a journal entry, granting and removing folder sharing permissions.

08

Which languages do you speak, read and write fluently?

+ Spanish

+ Korean

+ French

+ Mandarin

+ Other

+ None of the above

09

Are you a current employee in the Houston Public Works Department?

+ Yes

+ No

10

How much records management experience do you have?

+ None

+ Up to one year

+ At least one year but less than three years.

+ Three years or more

11

If you have records management, briefly describe your experience. If you do not have experience, respond N/A.

12

Which of the following do you have experience in? Check all that apply

+ Conduct research

+ Collect and analyses data to prepare reports.

+ Prepare communications and presentations

+ Coordinating and making logistical arrangement for meetings

+ Drafting correspondence

+ Acting as liaison to varies levels of management and the public

+ I do not have the above listed experience.

13

Have you completely and truthfully answered question # 9 regarding employment gaps? (failing to clarify employment gaps may result in the disqualification or delay of your application.)

+ Yes

+ No

14

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

15

Do you have a valid / current driver's license?

+ Yes

+ No

Required Question