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NY HELP Yes

Agency Attorney General, Office of the

Title Information Technology Specialist 2 (NYHELPS)

Occupational Category I.T. Engineering, Sciences

Salary Grade 18

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $66951 to $85138 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 10 British American Blvd

City Latham

State NY

Zip Code 12110

Duties Description Under the direction of an Information Technology Specialist 3, SG-23, the Information Technology Specialist 2, SG-18, will be a member of the Asset Management team in the IT Client Services section, which is responsible for customer support, desktop and software support, asset and inventory management and the coordination of enterprise-wide software and hardware initiatives. DUTIES:• Perform all phases of the IT asset management lifecycle, from asset procurement and installation setup to equipment retirement and disposal. • Assist with managing the asset inventory database by conducting regular site audits, updating assigned and in stock equipment information and identifying areas for process improvement. • Assist with the formulation and implementation of asset management policies and procedures to improve the tracking and management of all IT inventory across the state. • Conduct site visits to OAG offices across the state to install new equipment, perform maintenance and update asset/inventory information on a regular basis. • Provide hands-on support for the rollout and delivery of new agency systems and services. • Provide 2nd-level statewide desktop hardware and software support. • Provide support for the printers, scanners, mobile devices and other hardware peripherals across the state. • Coordinate and manage device and system testing and troubleshooting as needed. • Promote a collaborative culture that champions superior customer service and continuous improvement to processes. • Other duties as assigned.

Minimum Qualifications NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.Employees appointed via the NY HELPS program are restricted for promotional appointment until their position is covered-in to the competitive class by the New York State Civil Service Commission (CSC), or they otherwise obtain permanent competitive status. The CSC has recently covered-in employees who were appointed via NY HELPS on a permanent or contingent permanent basis between June 26, 2024, and June 11, 2025. Notification to employees regarding a change in their status is forthcoming. You may wish to apply if you received a permanent NY HELPS appointment to a qualifying title within these timeframes and are interested in this opportunity. Your eligibility for promotion will be reviewed by Human Resources. Employees with a permanent NY HELPS appointment occurring effective June 12, 2025, or later will be addressed with a subsequent cover-in. Non-Competitive Minimum Qualifications:• A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; OR• A bachelor's or higher-level degree in any field and one year of experience in information technology; OR• 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; OR• Two years of professional experience in information technology.Competitive Minimum Qualifications: • You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 52.6 and/or 70.1 of the Civil Service Law.Preferred Qualifications • Strong organizational skills.• A commitment to superior customer service.• Ability to analyze complex situations and provide solutions. • Experience working with end users, including requirements gathering and customer support.• Excellent attention to detail. • Experience with a ticketing system such as ServiceNow. • The ability to react quickly to shifting priorities. • Excellent communication and interpersonal skills. • Ability to work with minimal supervision.

Additional Comments The Office of the NYS Attorney General (OAG) cannot provide sponsorship for work authorization. Candidates need to be authorized to work in the United States to be employed by this agency. It is incumbent upon employees to maintain work authorization for the duration of their employment with the OAG. Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules. Candidates from diverse backgrounds are encouraged to apply.The OAG is an equal opportunity employer and is committed to workplace diversity.For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.The agency's hours of operation are Monday through Friday, between 8:30 a.m. and 5:00 p.m. (37.5 hours/week). Scheduling determinations are dependent upon the needs of each bureau and will be communicated during interviews. Some nights, weekends, and travel are required.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources Management Bureau

Telephone 518-776-2500

Fax

Email Address [email protected]

Address

Street Office of the Attorney General, Human Resources Managment Bureau

The Capitol

City Albany

State NY

Zip Code 12224

Notes on Applying To apply, please submit a cover letter that includes a statement describing how you meet the minimum qualifications and a resume to [email protected]. Please be sure to include Vacancy ID # 197470 and job title in the subject of your email.Candidates from diverse backgrounds are encouraged to apply.The OAG is an equal opportunity employer and is committed to workplace diversity.For more information about the Attorney General's Office visit www.ag.ny.gov.