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Responsibilities

In partnership with the Dignity Health Director of Patient Experience, this position serves as a leader of system wide initiatives designed to significantly improve the patient and family experience. As a resource on PEX issues, this person provides direction, expertise, leadership, education, and supportive resources to the assigned facilities. Incorporating human factors principles and evidenced based practice, this person will lead and assist facility leadership and staff in the successful achievement of identified goals with a focus on improving patient safety and reducing exposures of the organization. With minimal supervision, this strategic business partner will support performance improvement and identifying gaps and solutions through data analysis, presentation and action for the hospital and be responsible for on-site direct observation of front line staff. The coach will provide feedback and coaching to caregivers and leaders with respect to the observations of specific behaviors. The behaviors under observation are a standard for across Dignity Health. The intended purpose of these behaviors is to achieve an exceptional experience for patients and as a demonstration of humankindness to patients, families and co-workers. This position takes a leadership role and skills to assess the patient experience. This position customizes his/her approach to best align with each organization's starting point and day-to-day/week-to-week analysis of specific behaviors and data. This position is a key driver in implementing the Dignity Health Way of patient experience, serving as a highly visible coach to front line caregivers, staff and providers. This work will be done during various shifts, including some week-end and p.m. shifts.

Qualifications

Minimum:

BSN

Three years or more experience as an RN

Current AZ state RN license in good standing

American Heart Association BLS

Crucial Conversations.

Measurevention experience

Ability to manage ones own schedule and proactively improve the patient experience

Possess strong communication skills and effective interpersonal, professional and leadership capabilities.

Ability to present information, to a wide variety of audiences, in a formal and informal setting.

Effective verbal and written interpersonal and communication skills.

Ability to utilize PC-based software

Experience with statistical analysis and interpretation of data along with strong analytic and problem solving skills

Strong organization and research skills.

Preferred:

1 year in management /supervisory (charge nurse, shift lead) or similar healthcare leadership role with five (5) years or more experience preferred.

ED position Emergency Medicine experience preferred

Overview

Hello Humankindness (https://hellohumankindness.org/)

Dignity Health’s Mercy Gilbert Medical Center is nationally known for our holistic approach to medicine, and here, you are a part of a “golden thread” of compassionate care that connects staff and patients. While walking through the Healing Garden–with it’s intertwined pathways, garden areas and fountains–you’re reminded of our dedication to honoring the whole person. Embracing total well-being, then seeing patients and their loved ones respond positively, is personally rewarding to you. Dignity Health is one of the largest healthcare systems in the West with over 40 hospitals in Arizona, California and Nevada. Mercy Gilbert is a modern, 212-bed, acute care, not-for-profit community hospital in the Phoenix area’s East Valley. We offer a full breadth of care, from emergency and cardiovascular to pediatric, orthopedic and diagnostic services. Since opening in June 2006, we have been named the “#1 Small-Sized Acute Care Hospital” by Arizona Business Magazine and the “#1 Healing Hospital in the Nation” by Baptist Healing Trust. We’ve also been named “Business of the Year” by the Gilbert Chamber of Commerce. You’re proud of these awards, but even more, you’re proud of the solace, serenity and reprieve you’re able to provide here. Living in Phoenix’s relatively new suburb of Gilbert, Arizona, you treasure its old-world charm mixed with modern-day luxuries. This urban center has all the shopping, restaurants and culture your heart desires, with all the outdoor activities your spirit needs. There are nearby lakes for boating, wakeboarding and water skiing, while Flagstaff and Sunrise offer winter skiing and snowboarding. Arizona has four professional sports teams, and you’re a year-round fan. You look forward to all the activities, but then again, at the end of a busy day, taking a moment to relax poolside and reflect. The scenery, the climate and the culture present the perfect backdrop for your healing work at Mercy Gilbert. Now is the perfect time to come grow your career with one of Arizona's Most Admired Companies.

Look for us on Facebook (https://www.facebook.com/ChandlerRegionalMC) and follow us on Twitter (https://twitter.com/ChandlerRegiona) .

Pay Range

$37.4 - $55.63 /hour

We are an equal opportunity/affirmative action employer.