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Pay Range: $17.50 - $21.53

Responsible for a variety of tasks within the Information Processing area. Operations functions include but not limited to answering internal and external customer questions, performing account maintenance and verification, reconciling the payment of monies to outside agencies, processing complex transactions, ensuring compliance with regulations, resolving exception issues. Call Center functions include addressing a wide range of customer questions. Maintains effective customer service and sales skills in order to conform to service standards and measured goals.

Education and Experience:

+ High school diploma or GEDCustomer service and/ or sales experience helpful

Skills and Abilities:

+ Strong communication and interpersonal skills

+ PC skills to include MS Word, Excel, and data entry

+ Must have a positive attitude, adaptable to change, and willingness to work in a team environment

+ Strong customer service skills

+ Strong organizational skills

+ Basic accounting skills helpful, but not required

+ Understanding of double entry bookkeeping as it relates to daily production work.

Tasks Performed:

+ 50% Process monetary and non-monetary transactions. Assigned tasks may include, but are not limited to data input functions; verification of data; scanning and indexing; reconciling assigned accounts; resolving exception issues; researching accurately and efficiently. Respond to internal customer inquiries.

+ 40% Address and resolve a wide range of customer inquiries in a timely and complete manner from various sources while maintaining individual and department service level and sales goals. Resolve customer complaints, problems, and errors in a timely and complete manner.

+ 5% Ensure all security measures, regulations, procedures, and controls are adhered to.

+ 5% Other duties as assigned

Physical Requirements:

+ Communicate effectively with internal and/or external customers

+ Stationary 75% of time or greater

+ Move Objects to Maximum 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.

Business Stability

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees:

+ Generous Paid Time Off : At least 22 days annually, prorated in the year of hire.

+ Parental Leave : Six weeks of paid leave at 100% of your salary.

+ Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.

+ Dental and Vision Coverage : Ensuring your overall health and well-being.

+ Flexible Spending Accounts : For healthcare and dependent care expenses.

+ Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage.

+ Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage.

+ Voluntary Benefits : Including hospital, accident, and critical illness coverage.

+ Retirement Plans:  Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.

+ Adoption Assistance : Supporting your growing family.

+ Tuition Reimbursement : Invest in your education and career growth.

+ Employee Assistance Program (EAP) : Access to support and resources.

+ Financial and Banking Services : Various benefits and financial planning assistance .

Benefits for Part-Time Employees Working 20+ Hours/Week:

+ Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.

+ Generous Parental Leave : Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:

+ Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future

+ Paid Sick and Safe Leave : For your health and safety.

+ Employee Assistance Program (EAP) : Access to support and resources.

+ Financial and Banking Services : Various benefits and financial planning assistance .

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees - like our Tuition Reimbursement Program. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.

+ EEO is the law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

+ EEO is the Law Poster Supplement

+ Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

+ Family Medical Leave Act (FMLA) Poster

+ Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment.

NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at [email protected]. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.