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Position Title:Graduate Student Services Specialist II

Job Group:Professional & Scientific

Required Minimum Qualifications:Bachelor’s degree and 2 years of related experience

Preferred Qualifications:Master’s degree in Higher Education, Student Affairs, or related discipline.

Experience providing student services or support in a higher education or graduate program setting.

Experience managing student records, data, or similar administrative processes.

Experience with data management systems; familiarity with Workday is a plus.

Experience referring students or individuals to appropriate campus or community resources.

Job Description:

The College of Health and Human Sciences (CHHS) School of Education (SOE) is seeking applications for a Graduate Student Services Specialist II. This position provides admissions support, program management, and student services for current and prospective graduate students.

The Graduate Student Services Specialist supports graduate programs and students throughout the entire lifecycle—from recruitment and admissions, through academic milestones, to program completion. The role involves one-on-one student support, day-to-day administration of multiple graduate programs, and coordination with the Graduate College, Graduate Admissions, other Graduate Support Specialists across CHHS, and SOE faculty and staff. The position manages records, runs reports, supports course scheduling logistics, and contributes to program events and student programming.

The School of Education is committed to supporting the personal growth, goal achievement, and meaningful lives of our students by partnering with faculty, staff, and the community to empower student success through access to high-impact experiences. The Graduate Student Services Specialist II plays a vital role in ensuring a positive student experience from initial inquiry through program completion.

Key Responsibilities

+ Support admissions processes from the inquiry stage through final decisions.

+ May meet with students on a variety of student issues and refer students to other resources as needed.

+ May recruit potential graduate candidates.

+ Manage projects and data including data entry, running reports, and database management.

What You Can Expect

In this role, you’ll join a collaborative and supportive department where colleagues enjoy working together and covering for one another. We value flexibility, work–life balance, and creating a positive team environment. Graduate students are engaging and motivated, and your guidance will help them navigate their programs successfully. The position offers a balance of student support and data/process management, giving you opportunities to strengthen project management skills, build expertise in Workday and graduate education processes, and grow professionally. You’ll stay engaged year-round with seasonal peaks in admissions, scholarships, and semester preparation. The work is meaningful, dynamic, and makes a direct impact on students and their graduate programs.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Level Guidelines• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems• Responds to a broad range of inquiries and requests• May provide training and/or direction to lower-level staff• May lead projects of moderate scope and complexity.• Provides guidance to students

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:PS807

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program

Original Posting Date: September 10, 2025

Posting Close Date:September 21, 2025

Job Requisition Number:R17722

By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected].

If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.