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Job Title: Pharmacy Technician

Job Description

Join a dynamic team dedicated to assisting patients with rare diseases in a collaborative and multi-disciplinary environment. As a Pharmacy Technician, you will ensure seamless access to medications and personalized care for patients.

Responsibilities

+ Locate and enter accurate prescription insurance information on patient profiles by processing eligibility checks and adjudicating pharmacy claims.

+ Adjudicate claims and troubleshoot rejections, ensuring correct information is communicated to the patient.

+ Communicate the need for medication prior authorization (PA) to providers and serve as a resource during the PA process.

+ Manage inbound calls from patients, clients, physicians, practitioners, and clinics regarding inquiries about order status, services provided, and financial support options.

+ Serve as a technical resource for adjudication while identifying areas for improvement.

+ Enter detailed, accurate, and grammatically correct progress notes to ensure proper documentation on patient profiles.

+ Contact patients to schedule medication delivery and payment, ensuring accurate profile information for timely distribution.

+ Manage patient refill coordination and follow-up to ensure patients comply with their therapy plan.

+ Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient safety.

+ Perform other duties as assigned, with tasks varying slightly depending on specific team/program requirements.

Essential Skills

+ CPhT Certified Pharmacy Technician preferred, not required.

+ High school diploma required.

+ 2 years prior experience in a pharmacy or healthcare setting.

+ Experience with insurance eligibility and prior authorization processes.

+ Competent in basic computer skills and proficiency in Microsoft applications.

+ Excellent organizational and time management skills.

+ Conscientious and detail-oriented, with a problem-solving mindset.

+ Flexible, adaptable, and able to work effectively in a team setting.

+ Highly motivated and committed to excellence with a positive attitude.

Additional Skills & Qualifications

+ NC Registered (NCBOP) preferred.

+ Customer service skills.

+ Prior authorization experience.

+ Data entry proficiency.

+ Ability to multi-task and work well with people.

+ Healthcare experience preferred.

Work Environment

The position is based in Cary, NC, USA, within an office environment. The work schedule is Monday to Friday, 9 am to 6 pm, with weekends and major holidays off. The office operates from 8 am to 8 pm EST, and there is no direct patient contact.

Job Type & Location

This is a Contract to Hire position based out of Cary, North Carolina.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cary,NC.

Application Deadline

This position is anticipated to close on Sep 24, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.