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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As part of the Medicaid Value-Added Benefits team, you will support the product owner for the Salesforce based, Health Innovation Platform (HIP). Responsible for managing the the day-to-day aspects of HIP, you will own HIP support ticket resolution and the ticket dashboard, VAB build out in HIP, vendor file sharing, and weekly HIP office hours. Ensure benefits will function as expected by leveraging the testing environment and communicating risks or challenges if they occur. Highly collaborative process often requires managing relationships across Medicaid health plans, VAB vendors, and other shared services areas. Liaison between users and product owner to ensure updates, enhancements, and/or issues are clearly communicated and addressed effectively and efficiently. Ensure vendors are accountable on meeting their service level agreements.

Required Qualifications

+ 3+ years of managed care / health insurance industry experience.

+ Proficiency in Microsoft Excel.

+ Understand the fundamental principles of Medicaid.

+ Demonstrated project management experience.

+ Demonstrated experience successfully implementing change in complex organizations.

+ Experience with enterprise-wide and/or cross-functional large-scale initiatives.

Preferred Qualifications

+ Salesforce and QuickBase experience.

+ Excellent customer service skills and a member-first mindset.

+ Ability to effectively communicate complex information to various levels throughout the organization.

+ Excellent research and proactive problem-solving abilities.

+ Strong attention to detail.

+ Ability to multi-task, work efficiently, and within an organized manner.

Education

+ Bachelor's degree or equivalent work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $122,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 09/16/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.