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About this role:

Wells Fargo is seeking an Operations Director for Wires Investigations within Payments Operations. This individual will lead large operation teams and high-risk processes with regulatory requirements and have responsibility for providing services to multiple enterprise stakeholders. Individual will be leading the change and transformation agenda for Investigations department, which is supporting Industry wide change programs like FED and SWIFT ISO along with the wires modernization program for the Bank.

In this role, you will:

+ Manage and develop multiple specialized teams of less experienced managers and professional individual contributors with focus on delivering highly complex tasks and risk services for cross functional stakeholders and internal partners associated with the function or affected by its outcome

+ Work with senior management to develop and execute business plans

+ Integrate efforts of cross department initiatives with core business objectives

+ Identify opportunities and strategies for process improvement and risk control development within the Operations management functional area

+ Provide expertise on managing the most highly complex technical and operational processes with cross-group impact

+ Lead Operations management team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables

+ Interpret and develop range of policies and procedures relating to Operational management area

+ Collaborate with and influence functional team on the operational processes and initiatives

+ Provide training and guidance to less experienced staff

+ Manage allocation of people and financial resources for Operations

+ Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

+ 8+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ 4+ years of management or leadership experience

Desired Qualifications:

+ 8+ years of Payments operations experience. Wires Investigations experience would be an advantage.

+ Experience in leading a major function or large geographic segment of a financial services organization.

+ Ability to lead through transformational change and large initiatives.

+ Ability to interact effectively with all levels of an organization; including at the executive level.

+ Demonstrated ability to hold constructive and productive relationships with peer groups, support partners, and other lines of business

+ Excellent verbal, written, and interpersonal communication skills

Job Expectations:

+ Ability to travel up to 20% of the time

Work Location:

1525 W WT Harris Blvd.

Charlotte, North Carolina 28262

Correspondent and Consumer Wire Investigations team manages payment-related inquiries. The team provides customer service for both International Group Operations and Domestic /Retail customers.

This role will engage with leaders in all Lines of Business, key stakeholders in Operations, Operational Risk, Audit, Controls, Global Payments and Liquidity, Financial Crimes, Technology, Resiliency. Given highly regulated processes, this function will have engagement with Risk & Control.

Posting End Date:

16 Sep 2025

_*Job posting may come down early due to volume of applicants._

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-486892