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Job Title: Supervisor, Commercial Operations Job Description

Lead a team focused on customer order fulfillment, contract management, and pricing. Act as the key liaison between the company, its customers, and the sales team to ensure smooth operations and high customer satisfaction. Use SAP and analytics tools to streamline processes and support strategic decisions.

Responsibilities

+ Supervise and mentor a team handling orders, contracts, pricing, and invoicing.

+ Provide coaching and performance feedback.

+ Foster a collaborative, customer-focused culture.

+ Resolve complex customer issues and support onboarding to strengthen long-term relationships.

+ Monitor customer satisfaction and drive improvements.

+ Ensure accurate order processing and contract compliance.

+ Coordinate with internal teams such as Production, Logistics, and Credit.

+ Manage hedging and credit limits.

+ Optimize SAP usage for order and contract management.

+ Use SAP Analytics and Power BI to track KPIs and support planning.

+ Maintain data accuracy across systems.

+ Analyze customer data to identify upsell opportunities.

+ Engage in proactive selling and provide personalized feedback to refine strategies.

+ Track customer claims and complaints.

+ Ensure compliance with pricing and contract terms.

+ Support audits and maintain documentation standards.

Essential Skills

+ Customer service oriented

+ Proficiency in Microsoft Office

+ Data entry skills

+ Manufacturing experience

+ Strong internal and external communication skills

+ Technically savvy and comfortable with ERP systems (SAP)

+ Ability to facilitate between production, customer service, and commercial operations

Additional Skills & Qualifications

+ Metals industry experience

+ Exposure to hedging and importing aluminum

Work Environment

This position requires on-site work four days a week with remote work on Fridays. The team structure includes reporting to the Head of Commercial Operations, having three direct subordinates, and working alongside one Director. This role fills the gap between the Director and the team.

Job Type & Location

This is a Permanent position based out of Rosemont, Illinois.

Pay and Benefits

The pay range for this position is $130000.00 - $150000.00/yr.

Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts Retirement Savings Plans with Company Match/Contributions Education Assistance Bonus Plan Eligibility Parental Leave

Workplace Type

This is a hybrid position in Rosemont,IL.

Application Deadline

This position is anticipated to close on Sep 17, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.