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Summary

Join our dynamic team where we offer a vibrant and exciting work environment. Known for its luxurious accommodations, world-class entertainment, and exceptional customer service. We are seeking a skilled Desktop Support Technician to ensure our IT infrastructure runs smoothly and efficiently.

Job Description:

You will be responsible for modeling and acting in accordance with DB Fresno’s guiding principles and best of all, you will be a part of an awesome family and work with people who love what they do! The person filling this Full Time role will operate at the front lines of IT. They will rotate between HQ Help Desk, Stand Deployment, and Support. They will assist the team in supporting tier 1 and 2 IT operations. They will work closely with our infrastructure team to ensure the ongoing reliability of technology at Dutch Bros Coffee. This will require the knowledge of desktop operating systems (PC and Mac), basic network operation, point of sales systems (POS), current equipment and technologies, recovery procedures, and system performance.

Key Responsibilities:

+ Support positive morale of the team and help ensure a collaborative team

+ Be an expert in the operations of DB coffee stands, thoroughly understanding the role of the various types of technology in use

+ Guide the implementation process for technology at new stands, through all of its phases, serving as the point of contact for franchisees, managers, and contractors for the duration of the project

+ Regularly strive to equip franchisees, managers, and broistas with the perfect tools for their jobs

+ Serve as (IT) for new stand deployments

+ Procure and configure equipment in accordance with current standards

+ Maintain inventory of necessary stand equipment; including but not limited to walkie talkies/ headsets/ipads/ipad cases and more. Devices should be monitored to ensure they are ready to go at any given time

+ Maintain inventory of managed ipads in JAMF

+ Guide, assist and train Regionals in repairs of specific stand equipment

+ Manage all IT Related Assets as well as update work orders for existing and new stands

+ Well versed in JAMF (mobile device management) to create and update profiles for ipads

+ Work closely with SONOS Stereo Equipment; being well versed in SONOS as well as maintaining ongoing knowledge of SONOS equipment

+ Create and manage user accounts

+ Test network performance, remotely, once configured

Pay and Benefits

The pay range for this position is $25.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fresno,CA.

Application Deadline

This position is anticipated to close on Sep 23, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.