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Description

Client needs to bring in a team of Desktop Support Technicians to help support their HQ building move in Downtown Cleveland (HQ). They are moving in waves, starting in mid-October. They will have different teams take their laptops home on Friday when it is their turn to move, and a moving company will box up the remaining equipment and physically move it to the new building. This team of contractors will help with things like setting up monitors, making sure everything is connected like instaprint/printers, troubleshoot any issues, etc. This team will additionally be placed around the new building(s) so that employees can raise their hand or walk over to the Desktop Support contractors for help if there are any issues with equipment post-move. This will help employees avoid having to submit a ticket or call the helpdesk, minimizing their downtime and helping get the employees up and running quicker.

Responsibilities include:

• Hardware/software troubleshooting

• Install, set up, configuration

• Assist with the identification and implementation of solutions that provide enhanced functionality and value.

• Deploy service solutions that simplify processes.

• Support and resolve issues affecting Tech Bar clients

• Install, troubleshoot & support any network connectivity and end user devices.

Operational Management

• Provide installation and support for hardware, software, mobile devices and network components.

• Provide advanced technical support for local network or system users. Troubleshoot and resolve IT issues within the specified SLT’s.

• Measure and report on services rendered (monthly metrics and project status reports).

• Coordinate routing and dispatching of complex PC issues, Network, Messaging, Server and other concerns to appropriate parts of the organization.

• Recommend process and procedural improvements.

• Act as the single point of contact for all IT related issues for your customers.

• Interfaces and engages escalation points in addressing complex technical issues.

The ideal candidate will have experience with general desktop support, hardware and software troubleshooting and set up, network connectivity support, connecting printers/print drivers, peripherals, etc. This is a Windows environment. ServiceNow ticketing system.

*Shift - not yet set, but will have weekend work. It could be Monday-Friday, Tuesday-Sat, etc. but it will be 8 am - 5 pm. They are looking for people with open availability. They do not believe there will be work on Sundays, but unsure right now.

Skills

Desktop, Windows 10, Troubleshooting, Windows, Technical support, Office 365, Hardware, Customer service, Help desk support, Windows 7, Ticketing system, Printers

Top Skills Details

Desktop,Windows 10,Troubleshooting,Windows,Technical support,Office 365,Hardware

Additional Skills & Qualifications

Windows 10

Troubleshooting

Hardware support

Software support

Printer

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $20.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cleveland,OH.

Application Deadline

This position is anticipated to close on Sep 17, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.