"Alerted.org

Job Posting: Program Specialist

Contract Duration: 4 months

Start Date: October 20, 2025

End Date: February 2, 2026

Pay Rate: $21/hour

Experience Level: Entry Level

Position Summary:

We are hiring Program Specialists to serve as the primary point of contact for patients and providers, offering operational and reimbursement support across complex healthcare programs. This includes marketing support, reimbursement hotlines, patient assistance programs, safety surveillance, case management, and compliance initiatives. Program Specialists are expected to proactively resolve access barriers and ensure patients receive timely support.

Key Responsibilities:

+ Respond promptly to inbound calls and faxes, identifying appropriate solutions

+ Conduct outbound insurance verification calls and document coverage status

+ Process patient applications and determine eligibility based on program guidelines

+ Maintain accurate documentation in tracking systems and escalate issues as needed

+ Coordinate prescription orders and transfers to specialty pharmacies

+ Educate patients on available insurance options and coverage pathways

+ Uphold all privacy, compliance, and safety reporting standards

+ Complete required training and apply data handling protocols consistently

Required Skills:

+ Insurance claim processing

+ Call center operations

+ Insurance verification

+ Healthcare and patient access workflows

+ Medical terminology

+ Patient registration and prior authorization

+ Administrative support and customer service

+ Familiarity with Medicare and Medicaid

Top Skills:

+ Insurance claim

+ Call center

+ Insurance verification

+ Healthcare knowledge

+ Patient access

+ Medical terminology

Qualifications:

+ High school diploma or GED required; Bachelor’s degree preferred

+ 1–2 years of customer service experience in an international call center

+ Experience in safety reporting preferred

+ Familiarity with U.S. healthcare and reimbursement systems preferred

+ Strong verbal and written communication skills

+ Ability to multitask across multiple systems and maintain attention to detail

+ Empathetic, accountable, and responsive to customer needs

+ Comfortable working in a structured, high-volume environment

Additional Notes:

+ Candidates must be available for the full training period; no PTO will be approved during training

+ Limited time off may be granted after training due to the short-term, high-volume nature of the project

+ Please highlight call center and healthcare experience, as well as longevity in previous roles when submitting candidates

This is a great opportunity for individuals passionate about patient support and healthcare access. Let me know if you'd like help tailoring this for a specific platform or audience.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 19, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.