• SQL Queries Customer Service Analyst

    COOLSOFT (Durham, NC)


    SQL Queries Customer Service Analyst

     

    (Jobs in Durham, NC)

     

    Requirement id 155063

     

    Job title Analyst

     

    Job location in Durham, NC

     

    Skills required Browser Based Application, Production Support, Help Desk Environment, SQL Queries Customer Service

     

    Open Date 10-Sep-2025

     

    Close Date

     

    Job type Contract

     

    Duration 12 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Analyst: Browser Based Application, Production Support, Help Desk Environment, SQL Queries Customer Service

     

    Start Date :8/25/2025

     

    End Date :08/24/2026

     

    Submission Deadline :09/17/2025

     

    Client Info : NCDHHS-NCFAST

    Note:

    * Work Arrangement: Hybrid

    Description :

    This is an Application/Production Support position where selected candidates will support the CWS/PATH NC application by assisting outside customers/service providers who are accessing the system. This role also requires a high level of customer experience and is not a hardware-based help desk role.

     

    This position acts as a member of the Operations and Maintenance Support Team responsible for monitoring incoming service provider issues that cannot be resolved by front-line Help Desk staff, by diagnosing the root cause and resolving isolated issues or, if required, escalating provider issues to development staff.

     

    These positions work closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. Issues may be referred to specialized business/policy staff, software developers, and/or client implementation specialists. Positions work with multiple groups to work through complex issues that include replicating, isolating, and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with the setup of staging or test environments. Positions may recommend product and process improvement strategies based on perceived trends or patterns in field issues. These positions will be a liaison between Business, Program Management, System Development, and A&I Tech Architects to coordinate any system change requests being created, budgeted, approved, and implemented.

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 155063 while calling.

     

    EOE Protected Veterans/Disability