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Job Description

**Harborview Medical Center Ambulatory and Allied Services** has an outstanding opportunity for a **Business Operations Supervisor** .

WORK SCHEDULE

+ 100% FTE, 40 hours/weekly

+ Day Shift, Mon - Fri 8:00am - 4:30pm

DEPARTMENT DESCRIPTION

The scope of this position includes the Audiology, Otolaryngology Head and Neck Surgery, Oral Maxillofacial Surgery and Epilepsy Clinics.

Our **Otolaryngology clinic** assesses and treats patients with routine and complex disorders, conditions and cancers of the ear, nose, throat and related structures of the head and neck. Our highly-trained surgeons, speech pathologists, nurses and support staff work hard to provide each patient with individualized treatment and information to support the healthiest outcome possible. We also provide diagnosis and treatment for voice and swallowing conditions, sleep surgery, and complete audiology services, including diagnostic hearing evaluations and advanced hearing aid technology.

**The Oral and Maxillofacial Surgery Clinic** at Harborview provides comprehensive diagnosis and treatment of a wide variety of problems relating to the mouth, teeth and facial regions. These conditions include impacted teeth, oral pathology, facial trauma, head and neck infections, maxillofacial reconstruction/implants, dentofacial deformities and temporomandibular joint disorders.

The **UW Medicine Regional Epilepsy Center** , located at Harborview Medical Center, is a nationally recognized Level 4 epilepsy center accredited by the National Association of Epilepsy Centers (https://www.naec-epilepsy.org/) . This designation confirms we provide the highest level of care available for seizure disorders.

POSITION HIGHLIGHTS

+ Conveniently located near public transportation

+ Make a difference for the patients and employees we serve

+ Opportunity to provide career growth

PRIMARY JOB RESPONSIBILITIES

+ Supervise Patient Service Representatives (PSS) and Program Coordinators (PC)

+ Develop and implement policies/procedures around the patient’s entry into and through the clinics and Harborview Medical Center.

+ Collaborate with and supports surgical Patient Care Coordinators to ensure optimum operating room utilization, care coordination and scheduling practices

+ Perform specific leadership functions related to clinical practice, education and/or management as delegated by and in collaboration with the Clinic Practice Manager and Clinic Medical Director

+ Provide leadership for clinic and divisional activities that promote delivery of quality care and service, effective problem solving and communication, and continued professional development for self and others

+ Serve as a role model and provides guidance to other staff including review and evaluation of performance.

REQUIREMENTS

+ Bachelor’s Degree in business, public relations or medically related field

+ At least two years experience in a management or supervisory role, OR equivalent education and experience

+ Expert knowledge and use of EPIC application, templates, and referrals

Compensation, Benefits and Position Details

Pay Range Minimum:

$0.00 annual

Pay Range Maximum:

$0.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is proud to be an affirmative action and equal opportunity employer (https://hr.uw.edu/eoaa/) . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.