• Customer Service Rep

    Access Dubuque (Dubuque, IA)


    Customer Service Rep

    Engineering Services and Products Company

    1 Positions

    ID: 77603

    Posted On 08/12/2025

     

    Job Overview

     

    The CSR is responsible for accepting, addressing, and resolving customer questions, issues, and complaints in a professional and timely manner, ensuring a positive customer experience.

    Essential Duties & Responsibilities:

    + Answer incoming calls, identify the nature of inquiries.

    + Research solutions using company systems (E10, Order Power, CRM), catalogs, vendor references, internal experts, and online sources.

    + Stay organized to ensure timely resolution and regular customer updates.

    + Accurately document all interactions in customer accounts.

    + Follow established policies and procedures when resolving problems.

    Competencies:

    + Strong problem-solving, analytical, and decision-making skills.

    + Clear and persuasive verbal and written communication.

    + Active listening and effective meeting participation.

    + Ability to remain professional when dealing with emotional or difficult situations.

    + High School diploma required; 4+ years customer service experience.

    + Knowledge of sales and customer service techniques.

    + Proficient in complex computer systems and online research.

     

    Primary Contact

     

    12164

     

    FarmTek HR Department

     

    ,

     

    563-875-2288

     

    Phone

     

    Phone

     

    Phone

     

    Fax

     

    [email protected]

     

    Email

     

    True

     

    False

     

    True

    Job Details

    Categories

     

    Customer Service

     

    Manufacturing

     

    Location

     

    Dyersville, IA

     

    Shift

     

    First Shift

     

    Job Type

     

    Employee

     

    Full/Part

     

    Full Time

     

    Benefits

     

    Health Insurance

     

    Dental Insurance

     

    Vision Insurance

     

    Life Insurance

     

    Retirement Plan

     

    Paid Vacation

     

    Paid Sick Leave

     

    PTO (Paid Time Off)

     

    Paid Holidays

     

    Tuition Reimbursement

    Qualifications

    Education

    High School/GED

    Experience

    1-2 Years

     

    Company ID

     

    1007

     

    Job REQ #

    \# Positions

    1

     

    Start Date

     

    20250812

     

    End Date

     

    20260115

     

    Featured Job

     

    1

     

    TH Ad

     

    0

     

    TH Comments

     

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    Engineering Services and Products Company

    About the Company

    A rewarding career waits for you at Engineering Services and Products Company!

     

    ESAPCO was founded in 1979 with the purpose of bringing the highest quality products at the most competitive prices with exceptional customer service directly to the agricultural, horticultural, building and retail trade communities. With this goal in mind, we have grown from a regional, two-person operation to one with corporate headquarters and sales call center located in South Windsor, Connecticut and a manufacturing and distribution center located in Dyersville, Iowa. Brands that fall under our umbrella include FarmTek, ClearSpan and GrowSpan.