• Field Desktop Support Tech- White Glove Support

    OSI Digital (Anaheim, CA)


    Job Title: Field Desktop Support Tech- White Glove Support

     

    Role: FT

     

    Shift Timings: 6 AM- 3 PM or 12 noon- 8 PM PT

    Position Summary

    We are seeking a highly skilled and detail-oriented VIP/White-Glove IT Support Technician to provide elite, responsive, and discreet technical support to executives, high-profile users, and mission-critical staff. This role requires exceptional troubleshooting skills, fast response times, and a proactive approach to ensuring uptime and productivity for our most critical end users.

     

    As a key member of our support team, you will work closely with senior leadership and must exhibit technical excellence, professionalism, and a service-first attitude at all times.

    Key Responsibilities

    + Provide white-glove, concierge-level technical support to VIP users, including C-suite executives and high-priority personnel.

    + Diagnose, troubleshoot, and resolve hardware, software, networking, and peripheral issues across Windows, macOS, and mobile platforms.

    + Deliver on-site and remote support with urgency and discretion, ensuring minimal disruption to executive workflows.

    + Maintain and configure laptops, desktops, smartphones, tablets, and collaboration tools (Zoom, Teams, etc.) to ensure seamless operation.

    + Strong experience in Workstation Engineering, AD, Networking/Security

    + Manage executive A/V setup and live support for meetings, presentations, and boardroom technology.

    + Collaborate with other IT teams to escalate and resolve complex issues quickly.

    + Ensure security protocols and company policies are followed at all times.

    + Keep accurate and timely records of incidents, actions, and resolutions using ticketing systems (e.g., ServiceNow, Jira).

    + Build and maintain strong working relationships with stakeholders through clear communication and technical confidence.

    Required Qualifications

    + 3+ years of experience in IT support, with a focus on VIP, executive, or white-glove service environments.

    + Proven track record of fast, effective troubleshooting across Windows, macOS, iOS, Android, and Microsoft 365.

    + Strong understanding of networking basics, remote access tools (VPN, RDP), and endpoint security.

    + Experience with collaboration and productivity tools such as Microsoft Teams, Zoom, Slack, and Google Workspace.

    + High attention to detail, strong organizational skills, and the ability to work under pressure.

    + Excellent verbal and written communication skills.

    + Ability to prioritize and respond swiftly to high-impact issues.

    + Comfortable working in high-demand, fast-paced environments with discretion and professionalism.

    + Bilingual Korean is a plus

    Preferred Qualifications

    + Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, Apple ACSP, or ITIL Foundation.

    + Experience in enterprise or financial services environments.

    + Familiarity with endpoint management tools like Intune, Jamf, or SCCM.

     

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