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Road Assist Advisor
- Access Dubuque (Dubuque, IA)
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Road Assist Advisor
Hirschbach Motor Lines, Inc.
1 Positions
ID: job_20250807195213_S
Posted On 08/07/2025
Refreshed On 09/07/2025
Job Overview
•🚨 Fast. Focused. Fearless.
Be the Lifeline That Keeps Our Fleet Moving – Join Hirschbach as a Road Assist Advisor.
At **Hirschbach Motor Lines** , when a truck goes down, **you step up** . As a **Road Assist Advisor** , you’re the first call when the unexpected hits—delivering fast answers, smart decisions, and calm under pressure.
This isn’t your average customer service job. You’ll be in the command center, coordinating nationwide emergency repairs, managing real-time decisions, and ensuring our trucks, drivers, and freight stay on the move.
If you can multitask like a pro, stay cool under pressure, and **thrive in a fast-paced environment** , this role is your next career move.
• Your Schedule:
+ **4 Days On / 4 Days Off**
+ **Night Shift: 6:00 PM – 6:00 AM**
+ Get work-life balance with **four days off and consistent scheduling** !
• Pay & Perks:
+ **$52k - 60k per year** based on experience
+ **$4,200/year shift differential** for night work.
+ **Bonus incentives** for top performers.
+ **120 hours of PTO** on your very first day.
+ **160 Work-From-Home Hours** after just 6 months.
+ **Full benefits package** : medical, dental, vision, company-paid disability and life insurance.
+ **401(k) with match** – invest in your future.
•️ What You’ll Be Doing:
+ **Act fast** to manage unscheduled breakdowns and coordinate emergency repair assistance across the U.S.
+ Route drivers to trusted vendors or service centers using our extensive network and database.
+ Make smart decisions to ensure the **fastest, most cost-effective repair solutions** —all while keeping drivers informed.
+ Track every event with precision: document status, communicate repairs, escalate serious issues, and **keep operations in the loop** .
+ Respond to **DOT and non-DOT accidents** , cargo concerns, OS&D issues, and injuries—swiftly and accurately.
+ Own the night with **accurate reporting, real-time problem-solving, and effective coordination** across maintenance, safety, and ops.
+ Be the voice of calm during chaos— **answering calls, emails, and questions from operators, customers, and internal teams** .
• What You Bring:
+ **High school diploma required** ; bachelor’s in supply chain, Logistics, or Transportation is a plus.
+ Experience in **logistics, repair coordination, or dispatch** preferred.
+ Excellent **multitasking skills** —you can juggle multiple critical situations without dropping the ball.
+ **Tech savvy** —comfortable navigating systems like AS-400, Peoplenet, Electronic Logs, and Netgraf.
+ **Composed and clear communicator** , even when everything’s on the line.
+ "All In to Win" mindset—you don’t back down from a challenge and love stepping up when the pressure is on.
EOE. Offer of employment in contingent upon successful completion or pre-employment drug screen and background check.
Primary Contact
1722873707420
Katie Ruden
Talent Acquisition Partner,
Phone
Phone
Phone
Fax
Email
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Job Details
Categories
Clerical/Office Administration
Transportation
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Pay/Salary
0 - 0
Company ID
1072
Job REQ #
job_20250807195213_SED4IKR8JQ3CIHH9
\# Positions
1
Start Date
20250807
End Date
20251011
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Hirschbach Motor Lines, Inc.
About the Company
Hirschbach Motor Lines is a refrigerated carrier established in 1935. Proudly family owned, Hirschbach's refrigerated fleet is among the newest, most fuel efficient, and environmentally friendly in the trucking industry. We specialize in delivering fresh and frozen products across the United States along with offering experience in handling dry goods. Hirschbach is a company built on strong relationships with our family of customers, drivers, employees, vendors, and partner carries. We welcome you to join our family!
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