• On-Site IT Support Analyst

    LCI-Lawinger Consulting (Columbia, MO)


    This is an On-Site role, Monday - Friday, Business Hours

     

    Provide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate.

    Responsibilities:

    Provide operational support and maximum uptime for plant client Desktops, Handheld, Laptops, Process PC's, NetPC's, and Servers (File/Print, Process,  SQL, WTS) and Laserjet and Label (Zebra, Datamax, Other) printers, tethered network Switches, Routers, Firewalls,

     

    Gather/Capture client and problem information

     

    Make use of technical skills, knowledge database and other ITRC resources to resolve problems and escalate problems appropriately

     

    Assist in the creation/maintenance of documentation.

     

    Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision.  Microsoft and CompTIA certifications are preferred.

    $20-$24/HR

    Powered by JazzHR