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Business Process Consultant Intermediate

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

This role will facilitate the vendor software implementation initiative for customers within Academic IT. The position will require strong customer service skills, workflow management and collaborative relationship building. The Business Process Consultant will need to assist in cost/benefit analysis, build vs. buy analysis for customers. Project management and leadership skills will be required to manage multiple stages of the implementation process and future iterations. This role will work closely with customers within Michigan Medicine, HITS Developers and Platform Solution Developer Manager.

Who We Are

Health Information Technology & Services (HITS) plays an integral role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with exceptional technology-related information, products, services, and support.

The Academic IT (AcadIT) division in Health Information & Technology Services (HITS) serves both the education and research communities at the University of Michigan Medical School (UMMS). We engage faculty, students, and staff to provide a holistic portfolio of software and applications, infrastructure, device support, and custom projects to enable innovation and excellence. AcadIT is comprised of three areas that work in concert to provide support: 1) Application Services - focused on product management and support for vendor applications; 2) Software Delivery - focused on designing and building custom applications when a vendor solution is not available and offering secure application environments; 3) Technical Services & Engagement - focused on providing support for high-performance computing, device management, data integration, and scientific programming as well as proactive engagement and outreach with our customers.

Responsibilities*

+ Participate in complex work and variable relation to systems process analysis, design, and simulation.

+ Foster a collaborative relationship with business stakeholders to develop and curate a product vision.

+ Understanding of organization's business systems and industry requirements.

+ Communicates the impacts of program, project or platform changes to the leadership in a timely manner.

+ Develops project planning and product vision, design, testing and any needed internal or external documentation.

+ Provide customers with roadmaps for new features and services.

+ Understanding of organization's business systems and industry requirements.

+ Understanding of technical problems and solutions as they relate to the current and future business environment

Skills You Have

Analytical

+ Identifies opportunities and risks to feed into decision making.

+ Uses appropriate technical processes/systems to develop and evaluate options.

Business Awareness

+ Seeks to understand customer business processes and needs.

+ Good listening skills.

Collaborative

+ Approachable and engages in customer concerns.

+ Positive outlook.

Communicative

+ Provides regular, clear and concise communications to manager, colleagues or other relevant people to keep updated on activities.

+ Writes succinctly and clearly tailoring level of detail to the requirements of the end user.

Developmental

+ Demonstrates self awareness and actively seeks feedback.

+ Suggests new ideas and is able to engage customer.

Structured

+ Prioritizes and organizes time effectively, focusing on the key organizational priorities.

+ Develops efficient processes and can execute.

+ Collaborative approach.

+ Team player and excellent interpersonal skills.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, internal customers, and the general public.

Mathematical/Analytical Skills

Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and area. Understanding of simple formulas using operators and functions.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ While performing the duties of this job, the employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.

+ While performing the duties of this job, the employee is frequently required to talk or hear.

+ Specific vision abilities required by this job include close vision and peripheral vision.

Required Qualifications*

+ Bachelor's degree or equivalent combination of education and experience

+ 2-3 years of experience as a program or product manager or related role

Desired Qualifications*

+ Bachelor's degree in Information Technology, Program/Project Management, Engineering or related field

+ Demonstrated knowledge of vendor hosted systems, implementations and integrations.

+ General understanding of IT security best practices and threat protection.

+ Strong analytical thinking.

+ Solid technical design capability.

+ User experience process/ methods and practice experience.

+ Ability to work under pressure and tight deadlines.

+ Strong communication, written and oral presentation skills necessary to successfully influence customers through organizational leadership.

+ Customer service experience.

+ Familiar with custom software or other CRM applications.

+ 3-5 years experience in customer service.

+ 1-3 years project management experience (preferred).

Work Locations

This position is being made available with the ability for you to negotiate alternative work schedules and remote/on-site options to suit your work-life balance.

Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a strong team that partners with our institution, community, and each other.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ This is a remote position that will require the individual to provide appropriate work space.

+ Work space and location can be flexible.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Additional Information

Benefits

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

268513

Working Title

Business Process Consultant Intermediate

Job Title

Business Proc Consultant Inter

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Mobile/Remote

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Exec Vp Med Affairs

Department

HITS AcadIT Application Servic

Posting Begin/End Date

9/11/2025 - 9/25/2025

Career Interest

Information Technology