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Director of User Services
- Access Dubuque (Dubuque, IA)
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Director of User Services
Loras College
1 Positions
ID: 9.9.25
Posted On 09/09/2025
Job Overview
The Manager of the Information Technology Help Desk provides strategic leadership, operational oversight, and technical expertise for the User Service’s team at Loras College. This role ensures the Help Desk delivers reliable, efficient, and user-focused support across campus, including AV services and Tier 2 technical support. The manager supervises professional staff and student workers, maintains service quality, and ensures alignment with institutional goals. Must demonstrate strong time management, task prioritization, planning, and attention to detail.
Essential Functions Statement(s)
+ Direct and manage the daily operations of the IT Help Desk and Repair Center.
+ Supervise User Service’s Specialist, AV & User Service’s Specialist, and student workers.
+ Provide Tier 2 support and fill in at the Help Desk as needed.
+ Ensure Help Desk incident reports and repair tickets are managed according to best practices.
+ Oversee classroom, meeting room, and event AV services covered by Help Desk staff and student workers.
+ Maintain and verify inventory accuracy using the Inventory Database.
+ Monitor and optimize Help Desk Ticketing Software for tracking and resolution.
+ Manage the student worker budget to meet both AV and Help Desk staffing needs.
+ Support and supervise usage of:
+ **Active Directory**
+ **Microsoft Solutions** :
+ SharePoint
+ PowerShell
+ Intune
+ Entra
+ Microsoft 365 (Office Suite, Outlook, etc.)
Primary Contact
1713188583969
Maci Coakley
HR Coordinator ,
Phone
Phone
Phone
Fax
Email
False
False
True
Job Details
Categories
Information Technology/Telecommunications
Location
Dubuque, IA
Shift
First Shift
Job Type
Employee
Full/Part
Full Time
Pay/Salary
To be discussed in interview
Benefits
Health Insurance
Dental Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
PTO (Paid Time Off)
Paid Holidays
Tuition Reimbursement
Qualifications
Education
Bachelors
Experience
2-5 Years
Company ID
1122
Job REQ #
9.9.25
\# Positions
1
Start Date
20250909
End Date
20251130
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Loras College
About the Company
Loras College was founded in 1839 by the Most Rev. Mathias Loras, first Bishop of Dubuque, who established St. Raphael Seminary to educate young men for the priesthood, but with the expressed intention also of providing an opportunity for higher education to the citizens of the area. The college has functioned under several names (St. Raphael Seminary, Mt. St. Bernard, St. Joseph College, Dubuque College and Columbia College), finally adopting its present name during its centennial in 1939.
Loras is a Catholic liberal arts college dedicated to the total development of the student. Small enough to be personal, large enough to offer a wide variety of quality academic programs, Loras College recognizes the human dignity of each individual and challenges men and women to grow with purpose and direction. Relating the rich liberal arts tradition to a changing world, Loras strives to develop active learners, reflective thinkers, ethical decision makers and responsible contributors in their diverse professional, social, and religious roles. The College has an enrollment of approximately 1,600 students and employs over 375 faculty and staff members. Although employee turnover is low, interesting and challenging employment opportunities do exist in a variety of technical and professional career fields. More employment information is available at the Loras College employment opportunities webpage: https://loras.applicantpool.com/jobs/ .
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