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Cost Center

158 Case Management

Scheduled Weekly Hours

40

Work Shift

First Shift (United States of America)

Shift & Status

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

What Will you Do?

As a Care Navigator at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. You’ll work with the specialty clinic teams (NDD and PPUCC) at the Pediatric Center of Behavioral Health assisting caregivers, referring providers, and other community partners in finding and securing the best treatment options available within the Pine Rest continuum of care for pediatric patients. This position will communicate with families/caregivers, referring providers, satellite Pine Rest clinics, schools, Helen DeVos Children’s Hospital, and other partner agencies to assist in triaging patient referrals to ensure proper and appropriate placement. They will demonstrate exemplary interpersonal skills, professionalism, and knowledge of Pine Rest services, spanning Urgent Care, Inpatient, Partial Hospitalization, and Outpatient programming. They must demonstrate awareness of existing services available in the community and have the competency to make recommendations for a step-up or step-down in patient treatment. This position will require excellent time management and communication skills.

Our Care Navigator’s are driven to make an impact in the lives of those we serve and are motivated by the healing they witness first-hand each day. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties and Responsibilities:

+ Review patient referrals for completeness and eligibility in Pine Rest programming, including monitoring census and verifying insurance.

+ Connect with referring providers for additional documentation or information as needed.

+ Demonstrate proficiency in existing Pine Rest services (including specialty clinic exclusion and inclusion criteria) throughout the continuum of care and refer patients as appropriate.

+ Schedule admissions and any follow-up care for patients.

+ Communicate with schools about discharge dispositions and patient needs or access requirements.

+ Patient Advocacy: Advocate for patients and their families, ensuring their needs are met and that they receive the best care possible.

+ Care Coordination: Coordinate prospective future patients, current patients, and discharged patients’ appointments, referrals, and follow-up communications to ensure continuity of care.

+ Resource Navigation: Connect patients and their families with relevant community resources, support services, and financial assistance programs. Assist referring providers in identifying the appropriate treatment for their patients within the Pine Rest system.

+ Education and Support: Educate patients, their families, and other community partners about available programs, treatment options, and the Pine Rest system, empowering them to make informed decisions.

+ Communication and Liaison: Facilitate communication between patients, the families, and healthcare providers, ensuring everyone is on the same page.

+ Problem Solving: Help patients and their families overcome barriers to care, such as transportation, language barriers, and other financial concerns.

+ Monitoring and Evaluation: Monitor patient program and outcomes, adjusting navigation strategies as needed.

What Does the Role Require?

Education/Experience:

+ Bachelor’s degree in psychology, social work, or other areas related to Mental or Physical Health.

+ A minimum of one year of experience in a patient-facing role.

Benefits:

+ Medical, dental, vision & life insurance plans

+ 403(b) retirement match contribution by Pine Rest

+ Generous PTO for full and part time employees

+ Tuition assistance & loan forgiveness

+ Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.

+ Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

NOTICE: Successful completion of a drug screen prior to employment is also part of our background process.