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At VF, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. So, before we get to the job details, take a minute to learn a little more about us – our values and our culture - visit VF Careers (https://www.vfc.com/careers) or www.vfc.com .

What will you do?

A day in the life of a **HR Representative, People Services Center** at VF looks a little like this.

HR Representative, People Services Center-

We’re looking for a dedicated and detail-oriented individual to join our team in a key role that supports our employees across a wide range of HR-related topics. As an HR Representative within the People Services Center, you will be the first point of contact for inquiries received via phone, email, voicemail, fax and other channels such as chats.

This role supports both internal and external customers, including subject matter experts, HR partners, active employees, and former team members.

You will be part of a centralized team focused on resolving Tier 1 inquiries through **first-call resolution** , while also providing intermediate support for more complex benefit-related issues and system navigation questions. In cases where issues require further investigation, you’ll assist in research, escalation, and resolution efforts.

Due to the nature of the information handled, this position requires a high level of **discretion and confidentiality** . All work must comply with **HIPAA regulations** and internal data privacy standards.

Let’s break down that day-in-the-life a bit more.

+ General HR questions around topics such as time off, new hire questions, Workday password resets and policy questions.

+ Payroll-related questions

+ Unemployment Benefits- Specifically, working with our vendor Thomas and Company.

+ Employment and Income Verifications

+ Government and Court Requested Documentation

+ Insurance benefits (health, dental, vision, short-term disability, long-term disability, accidental death and dismemberment, etc.)

+ Retirement and pension plans

+ Demonstrates a strong understanding of the case management approach, ensuring accurate, timely, and consistent resolution of employee inquiries.

+ Effectively handles complex cases by applying root cause analysis to identify underlying issues and provide comprehensive solutions.

+ Responds to a wide range of inquiries with professionalism and empathy via incoming calls, emails, chats and voicemails.

+ Accurately documents all interactions and case details within Workday’s case management system, maintaining clear and complete records.

+ Maintains a proactive follow-up process for inquiries escalated to Subject Matter Experts, ensuring timely resolution and communication back to the inquirer.

+ Leverages available tools, resources, and data to deliver accurate and timely information tailored to each inquiry.

+ Initiates clear, concise, and professional communication with both internal and external customers, sharing relevant information and maintaining effective follow-up procedures. Communication may be verbal or written.

+ Utilizes the knowledge base and other reference materials to confidently address questions and concerns.

+ Educates employees on available self-service tools, such as Workday and the Workday mobile app, and provides navigation support to empower users.

+ Explains benefits, insurance, retirement coverage, and responds to payroll-related questions with clarity and accuracy.

+ Handles sensitive issues with discretion, diplomacy, and a strong commitment to confidentiality.

+ Proactively communicates with Corporate or Retail Leadership when delays or issues arise in responding to inquiries, including initiating status reports as needed.

+ Participates in additional duties and projects as assigned, contributing to team goals and continuous improvement efforts.

What do you need to succeed?

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you’ll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your 1-3 years (minimum) of professional experience, ideally in customer service or operations within HR, Benefits, Retirement, or Payroll functions.

The foundation skills you will need in this position are:

+ High school diploma or equivalent experience required.

+ Additional education or certifications in Human Resources, Business Administration, or related fields are a plus.

+ Demonstrated experience in customer service, preferably supporting HR-related inquiries.

+ Familiarity with HR systems such as Workday, Thomas and Company and case management system’s like Workday Help is highly desirable.

+ Experience using Genesys or other call center documentation platforms to manage and track interactions.

+ Proficient in Microsoft Office Suite (Word, Excel, Outlook) and general PC skills.

+ Comfortable working flexible hours to meet operational needs and support global teams.

Core competencies:

+ Strong oral and written communication skills, with the ability to convey complex information clearly and professionally.

+ Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks in a fast-paced, high-volume environment.

+ High level of attention to detail and accuracy.

+ Effective problem-solving and analytical thinking abilities.

+ Ability to navigate multiple systems and databases simultaneously.

+ Strong interpersonal and listening skills, with a collaborative and empathetic approach to customer and team interactions.

+ Quick learner with the ability to absorb, comprehend, and retain complex information.

+ Skilled in identifying unspoken needs through effective questioning and active listening.

+ Open to coaching and feedback, with a proactive approach to personal and professional development.

+ Proven success in metric-driven environments focused on service excellence.

+ Team-oriented mindset with a commitment to collaboration and shared goals.

+ Reliable and dependable, with a strong record of excellent attendance.

+ Bilingual capabilities are a plus and enhance communication across diverse teams.

*Note: This is a hybrid office based position based out of Greensboro, North Carolina. Minimum of 3 days in office is required.

Now WE have a question for YOU.

Are you in?

\#LI-DD1

Hiring Range** **:

$19.60 USD - $24.50 USD per hour

**Incentive Potential** : This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

**Benefits at VF Corporation** : You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking **Looking to Join VF?** Detailed information on your benefits will be provided during the hiring process.

_P_** **_lease note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws._

_At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at_ [email protected]_ _. VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law._

_Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records._

VF Diversity Vision Statement

VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.