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We’re looking for an Operations Manager for a standout, locally-owned fabrication company!

About Us: We are a kinetic, trade workroom partner in the window treatment and textile niche focused on quality, collaboration, and exemplary customer service.

What You'll Do: Add efficiency and strong leadership skills to a highly successful, female-owned small business, while overseeing a team of excellent fabricators and project managers in our creative niche!

Schedule: 8-4pm, M-F. 100% onsite at our South Boston workroom.

Compensation: $90-100k, experience dependent

What makes our opportunity unique:

+ Grow with us over time into a true Director of Operations role!

+ Work for a design industry leader featured in Forbes and high end design publications.

Benefits:

+ 10 days PTO, accrual based in year 1.

+ 5 sick days/year.

+ 10 paid holidays/year.

+ Annual performance-based bonuses.

+ Parking or public transportation reimbursement

+ 401k Retirement Planning

A Day as our Operations Manager:

+ People Management: Act as a people manager of project managers. Oversee schedule of work and approve time off requests from staff. Answer staff’s questions on a daily onsite basis.

+ Process and Time Management: Assist with scheduling on behalf of ownership and oversee fabrication schedules. Act as a manager of each project manager’s projects at a high level, gaining oversight through use of Airtable and ensuring all projects meet tight timeline expectations. Enforce process, innovating for efficiency where needed.

+ Facilities/Business Management: Provide safety support, facilities management or utility management. Maintain a presence on the workroom floor to observe and increase efficiency. Review and initiate payroll and account payments.

Additional Goals and Responsibilities for the Operations Manager:

+ Provide reviews, onboarding and training, managing time tracking, oversee project delivery timeline, job costing and time tracking analysis, setup tech, managing office inventory.

+ Manage productivity and provide feedback to teams, with a focus on strategies, process improvement and future innovations.

+ Improve project/customer lead times and clean install rate.

Qualified Operations Manager Applicants Have:

+ 7+ years of process and people management experience

+ 4+ years experience hiring, onboarding, and training staff

+ A natural gift for leadership, including the soft skills that need to accompany an assertive problem solving mindset.

+ Are adept with technology and efficiencies in tooling, such as CRMs, PM systems, HRIS systems, Quickbooks, and process flow/innovation.

+ Have experience in the HR/people side of operations, as well as facilities management.

+ Have former experience in project management.

Ideal Director of Operations candidates Have:

+ Experience in fabrication or the window treatment niche or a demonstrated track record of shifting industries or niches.

+ Are former project managers and/or people managers in the interior design space.

Interested and qualified? We can’t wait to talk more! Start a conversation with us by applying today.

Behind the Design and its affiliates are equal opportunity employers.

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