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DESCRIPTION

We are looking for a talented onsite Service Parts Associate to join our team in Duluth, MN.

In this role, you will make an impact in the following ways:

+ Under limited supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.

+ Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).

+ Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.

+ Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.

+ Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.

RESPONSIBILITIES

To be successful in this role you will need the following:

+ Requires significant work experience or intermediate level of knowledge obtained through education, training or on-the-job experience.

+ Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.

+ Excellent customer service skills and the ability to effectively communicate in a positive and professional manner, prior parts experience preferred.

+ Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.

+ Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse. Forklift experience preferred.

+ This onsite role will primarily support In-Shop and Field Service Department. **Education, Licenses, Certifications:** High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. Proficiency in Microsoft applications, generating reports, and advanced level computer skills. This position may require licensing for compliance with export controls or sanctions regulations. **Experience:** Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

QUALIFICATIONS

Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations.

Uses appropriate personal protective equipment.

Carries out customer parts/service counter duties including receiving parts/service calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions.

Analyzes customers’ needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work

Creates work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.

Works with the Parts/ Service Personal to schedule job assignments

Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner. Escalates customer issues to supervisor when needed.

Maintains a neat and clean appearance in the customer parts/service area and parts warehouse.

Personally leads or guides other in sourcing and locating complex parts requests or finding alternatives.

Utilizes various systems, catalogs, other resources, and collaborates with technicians to identify and procure the parts in the most cost and time efficient manner.

Assists management in mentoring and developing less experienced parts personnel through knowledge transfer, on-the-job training opportunities, or other methods.

Participates as a team member on parts/service department related improvement assignments and projects as needed. May lead small, limited portions of improvement activities.

Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.

Performs other duties at the branch and customer sites that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other part-related duties as assigned by management.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Prepares documentation for payment of vendors, suppliers and other third parties as applicable; submits documentation and enters request for payments into accounting system; responds to inquiries from accounts payable and payees.

**Job** Service

**Organization** Cummins Inc.

**Role Category** On-site

**Job Type** Shop

**Min Salary** $22.69

**Max Salary** $34.03

**ReqID** 2419369

**Relocation Package** No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.