• IT Systems Administrator

    City of New York (New York, NY)


    Job Description

    The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging with people under court-mandated community supervision. Through innovative partnerships with people and organizations throughout New York City, DOP provides opportunities for those on probation to access services and opportunities that positively impact their life trajectory. Following the best current data on “what works,” staff at DOP engage in meaningful relationships with those on probation to enhance community safety and decrease recidivism.

     

    The Department of Probation (DOP) is seeking a skilled IT Systems Administrator to support the IT Department. Duties include, but are not limited to, the following:

     

    - Keep Supervisors & Managers aware of existing or potential problems in a timely manner;

     

    - Interact professionally with users, peers & vendors;

     

    - Provide Windows Server support for both physical and virtual windows servers;

     

    - Configure and administer Windows Servers from Windows Server 2016/2019/2022;

     

    - Provide technical support, troubleshooting, diagnosis and problem resolution and perform Windows Server maintenance;

     

    - Provide 24/7 support to resolve complex technical operational problems;

     

    - Perform Windows Systems Administration;

    - Troubleshoot and resolve OS, disk space and memory issues;

    - Work on assigned tickets including incidents and requests; create appropriate changes for any modification, upgrades etc. on servers;

     

    - Perform special projects and initiatives as assigned;

     

    - Manage and maintain Citrix XenApp and XenDesktop environments;

     

    - Provide in-person and remote desktop support to end users;

     

    - Resolve complex technical operational problems;

     

    - Serve as a Technical resource for the Enterprise Windows Operations team.

     

    Hours/shifts are dependent on the needs of the Department. Candidates may be required to work various shifts including evenings and weekends.

     

    *Maximum salary is not guaranteed.

     

    APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE TO BE ELIGIBLE.

    COMPUTER SPECIALIST (SOFTWARE) - 13632

    Qualifications

    (1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or

     

    (2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or

     

    (3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.

     

    NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification

     

    requirements.

     

    Special Note

     

    To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

     

    Additional Information

     

    The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

     

    Salary Min: $ 99,209.00

     

    Salary Max: $125,000.00