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Description

Position Title: Inside Sales Support

Compensation: $26-30 per hour (based on experience)

Department: inside Sales

About AGI

AGI is a global food-based infrastructure company publicly traded in Canada. With over 4,000 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities.

The Opportunity

Inside Sales Support is the front-line primary contact with our customers and product end users. They attend to customer queries and concerns, provide them with information, and take their product orders. The role is also responsible for the accurate and timely updating of the CRM, as well as Salesforce.

Responsibilities

+ Receive, triage and manage phone calls & emails from customers and the outside sales team.

+ Support customers by providing parts and component pricing, lead times and guiding callers through troubleshooting

+ Order entry function, ensuring the accuracy of both product code entered, pricing and shipping details.

+ Entering credits/debits into the system as necessary.

+ Managing accounts & coordinating customer orders.

+ Support and collaboration with sales team.

+ Help and guide our AGI dealers on AGI processes.

+ Provide quotes where necessary on standard product.

+ Communicate with Planning and/or Shipping regarding customer specific needs relating to load shipments.

+ Attend production meetings as required.

+ Attending various trade shows as required.

+ Respond to technical questions regarding the customer’s Purchase Order and invoice.

Qualifications

+ Minimum 2-years customer support experience within the agriculture industry.

+ Experience in inside sales or customer service within manufacturing logistics or distribution is preferred.

+ Agriculture background with working knowledge of farm operations and equipment would be a strong asset.

+ Ag-related diploma or degree is preferred but not required

+ Proven ability to multitask and prioritize in a fast-paced environment.

+ Mechanically inclined and comfortable discussing technical equipment or solutions.

+ Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)

+ Experience with Salesforce CRM platform

+ Knowledge of SAP would be an asset

+ Interest in long-term career growth, with a path from Inside Sales Support to Inside Sales Rep to Outside Sales or another area of the business.

+ Ability to travel domestically and internationally, approximately 5% of the time

Why AGI?

We’re leading the way in global food supply chain solutions and here’s how:

We’re the leading global expert in providing farmers, processors and commercial customers with the right equipment and customized engineering solutions to produce, protect and deliver the world’s grain, fertilizer, seed, feed and food supplies. Dedicated to safety, innovation and customization, AGI offers one of the largest catalogs of equipment and full-service planning and engineering services for the storage, blending, mixing, conveying, conditioning, and processing of agricultural products worldwide. Supported by an extensive in-country sales and service team, AGI provides a global distribution network and state-of-the-art manufacturing facilities in Canada, the United States, Brazil, India, France, and Italy.

Our Culture

Safety and teamwork are the cornerstones of our global culture. In all aspects of our business, diverse and inclusive teams work together to deliver quality products, solutions, and services for our customers around the world.

Benefits offered:

+ Annual bonus plan

+ Paid Time Off

+ Medical

+ Dental

+ Vision

+ Life and AD&D

+ Short Term Disability

+ Long Term Disability

+ Voluntary Life

+ Employee Assistance Program

+ Spending Accounts

+ 401k with match

+ Employee Stock Purchase Plan with match

With AGI, you’re choosing an employer dedicated to strengthening and securing the global food supply chain.

AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.