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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Enterprise Shared Services (ESS) business unit within American Express comprises key functions that are core to company’s operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business Continuity Management, Aviation, and Global Security. ESS helps keep American Express (AXP) growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world.

To support the growing complexity of ESS operations and to help manage heightened risk management expectations, ESS is creating a new Quality & Operations team. The ESS Quality & Operations team will provide strategic coordination between ESS business process owners and AXP risk programs and act as a single point of accountability to drive ESS’s adherence to key AXP risk policies and standards.

The Manager – ESS Process Governance will be part of this new team and will drive ESS adherence to key requirements across several risk disciplines including compliance risk management, operational risk management and project management.

Key Responsibilities:

+ Establish ESS process governance and drive ESS results against key risk and performance measures including but not limited to: Technology Application Health & Compliance, Records Retention Management, Regulatory Change Management, Privacy Risk Assessments, Cybersecurity and Enterprise Training.

+ Support the management of third parties that provide services to ESS Operations by acting as the ESS Third-Party Lifecycle Management (TLM) lead and serve as the ESS Affiliate Management program liaison.

+ Develop and maintain strong working relationships with key business partners across Enterprise Shared Services and with key stakeholders from Control Management, Compliance and with various first line risk programs.

+ Communicate potential risks and issues to ESS leadership and plan to ensure that deadlines are consistently met.

+ Demonstrate the American Express values by ensuring that all work is completed to the highest professional standards and complies with the Company's business ethics.

Minimum Qualifications:

+ Drives Results: Strong attention to detail and superior organizational and follow through skills.

+ Effective Collaborator: Effectively manages internal stakeholders and process owners across Enterprise Shared Services. Collaborates effectively with key stakeholders, including with the Corporate Functions Control Management team.

+ Bias Towards Action: Ability to steer program stakeholders and leaders to make informed and timely decisions and removes barriers to forward progress.

+ Clear Communicator: Able to communicate clearly and effectively at multiple levels of the organization and can influence without direct authority.

+ Team Player: Effectively works independently within a team construct, while supporting teamwork and achievement of team objectives.

+ Relationship Builder: Strong relationship skills including the ability to build positive working relationships across teams and levels.

+ Adaptable: Able to adapt to change while keeping a continuous improvement mindset.

+ Previous experience with project or program management is a plus.

+ Previous experience in a risk/control field is plus. E.g., Operational Risk Management, Compliance Risk Management, Third-Party Risk Management, Audit, etc.

+ Undergraduate degree required.

Preferred Qualifications:

+ Advanced degree in a related field is a plus.

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

**Job:** Risk

**Primary Location:** US-Utah-Sandy

**Other Locations:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 25016256