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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. The Business Operations team within the Merchant Services – U.S. business is dedicated to ensuring customer-facing teams are effectively positioned to identify, remediate, and reduce operational risk. The team augments the first line in meeting expanded operating risk management requirements.

This Director position will report to the Vice President of Business Operations and be responsible for the client management, marketing, and partner management organizations within MS - U.S. This is a newly created team in the business, designed to play a pivotal role in shaping our strong risk management culture and effectiveness. This Director will monitor and assess robust processes and lead the design and implementation of initiatives to ensure the business is effectively managed in accordance with risk appetite. This Director will also lead on mitigation of new risks as they arise, in accordance with the company’s risk framework and policy and drive consistency efforts and special projects.

Key partners include U.S. Merchant Acquisition and Client Management, Control Management, Business Conduct, General Counsel’s Office (GCO) and Compliance teams (among others).

Responsibilities:

+ Support the development & roll out of enhanced and streamlined MS-U.S. Business Operations support model to ensure compliance with enterprise policies.

+ Lead broad consistency efforts across the teams, driving compliance and controls efficiency and while supporting stakeholders as they progress in scorecard focus areas.

+ Develop and publish formal standard operating procedures in support of broader MS-U.S. organization.

+ Serve as primary liaison for MS—US stakeholders coordinating with Compliance, Control Management and others on risk management, governance, and business operations related questions.

+ Support formal / informal audits and inquiries into MS – U.S. and serve as a liaison for relevant teams.

+ Work with partners to ensure appropriate process ownership, documentation, controls, etc.

+ Lead special projects in support of risk management, audit outputs, etc.

+ Lead and develop broad reaching solutions to address improvement areas across various Control Management or risk related initiatives.

+ Oversee and maintain a robust control environment to monitor risk.

+ Serve as a key partner with Control Management on items including but not limited to RAU, RCSA, PRSA, SOPs, document retention monitoring, Operational Risk Events (OREs), Issues, Corrective Action Plans (CAPs), and Management Action Plans (MAPs), etc.

Qualifications:

+ Decisive Self-Starter with high degree of accountability and experience leading matrixed teams through change.

+ Executive presence with ability to exercise sound business judgment and clear, independent decision-making.

+ Strong communication skills to lead, influence, and build consensus among senior leaders across different business groups.

+ Ability to manage multiple complex items simultaneously.

+ Experience leading cross-functional or broad stakeholder teams, driving towards goals in time-sensitive and rapidly changing situations.

+ Experience working with Control Management, General Counsel’s Office, Compliance, Risk, and/or Internal Audit.

+ BA/BS Degree, MBA Preferred.

Qualifications

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

**Job:** Risk

**Primary Location:** US-New York-New York

**Other Locations:** United States

**Schedule** Full-time

**Req ID:** 25017105